Customer Service Specialist

Seronda Networks is Hiring: Customer Service Specialist On-Site Position)

About Us: At Seronda Networks we provide cutting-edge solutions and offer a work environment where you can grow professionally collaborate with passionate team members and have your contributions recognized. Join us as we continue to transform ideas into realities and shape a brighter future together.

Location: Fort Worth TX (This is an on-site position. Candidates must work from our office location.)

Working Hours: Monday to Friday

Salary Range: $40750 - $49860 per year

Description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic this role you will be the first point of contact for our valued customers providing exceptional support and ensuring a positive experience with our products and services. The ideal candidate will possess excellent communication skills a strong problem-solving mindset and the ability to manage multiple customer inquiries efficiently.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone email and chat.
• Assist customers by providing product information troubleshooting guidance and issue resolution.
• Document customer interactions accurately and thoroughly in the company CRM system.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Maintain up-to-date knowledge of company products services and policies to provide accurate information.

Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.
• Proficiency with CRM software and basic computer skills.

Benefits:

• Competitive salary with opportunities for growth and advancement.
• Comprehensive health dental and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Collaborative and supportive work environment.
• Ongoing training and professional development opportunities.

If you are personable organized and thrive in a fast-paced environment we encourage you to apply for the Customer Service Specialist role at Seronda Networks! Be part of our mission to create a welcoming and efficient workspace.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Note On-site work in Fort Worth TX