ServiceNow Consultant

• Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

Reporting to the ServiceNow Team Leader the ServiceNow Administrator is a member of our ServiceNow Platform team that support ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts.

As an administrator of the ServiceNow Platform and Product suite this role will be leading improvement and remediation initiatives designed to gain maximum value from our investment in ServiceNow. This role is responsible foranalysing and translatingbusiness information and technical requirements into practical designs proposing solutions toachieve complex business objectives. The position provides guidance on assists in establishing and participates intechnical governanceprocesses as well as IT Service Management and Operations best practices.

The role collaborates on the design and implementation of a platform operating model that improves likelihood ofsuccessful go-livesand end-user adoption. The ServiceNow Administrator role provides technicalevaluation of strategic and operational demandsagainst the ServiceNow platform architecture platform capabilities and leading practices.

Key Responsibilities

• Develop test maintain and configure ServiceNow components modules workflows integrations and automation solutions to meet business requirements optimise operations and align out-of-the-box capabilities with required business outcomes.

• Design and implement ServiceNow integrations and platform solutions that improve reliability availability data integration cyber security compliance cost optimisation and value from investment.

• Contribute to ServiceNow development deployment release documentation process compliance operational reporting continuous improvement and best practice implementation including remediation of platform customisations where appropriate.

• Work closely with Product Architects Platform Teams Support Teams vendors stakeholders SMEs and process owners to consolidate requirements support self-service and automation outcomes and ensure delivery aligns with agreed roadmaps and plans.

• Provide documentation training mentoring and guidance on ServiceNow capabilities champion low-code and no-code maturity and coordinate assigned tasks and improvements to meet workload demands.

About You and What Youll Bring

• Highly skilled ITSM Specialist with ServiceNow Administration experience combining business process analysis and technical capability to deliver customer-driven sustainable low-code and out-of-the-box ServiceNow solutions in a complex customised environment.

• Strong problem-solving troubleshooting and decision-making skills with the ability to develop secure scalable consistent repeatable and pragmatic solutions while supporting agile ways of working rapid prototyping and collaboration with process owners.

• Experienced in ServiceNow platform administration development architecture IT Service Management operations workshop facilitation requirements elicitation process improvement automation orchestration and cyber security within enterprise and highly regulated environments.

• Strong planning project management documentation communication interpersonal mentoring and cross-training skills with a proven ability to work collaboratively manage critical issues and deliver outcomes within deadlines.

• Holds or is willing to maintain relevant ServiceNow certifications with Certified System Administrator and ITIL certifications highly regarded alongside a Bachelors degree in computer information systems or related experience.

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance and be willing and able to uplift to an NV-2.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process - virtual / face to face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.