Medical Assistant, Client Service Specialist Sheldon

If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position

• Transparency- We share information openly and honestly so that staff partners and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles ensuring we remain trustworthy accountable and consistent with our mission.
• Respect- We foster a supportive environment by valuing diverse perspectives listening intentionally and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health reduce disparities and create meaningful measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams disciplines organizations and communities to align our efforts toward common goals.
  
  

Position Overview:

The Medical Assistant (MA)/Client Service Specialist (CSS) delivers safe and compassionate care as a vital member of the healthcare team providing patient-centered care and ensuring patient safety. This role serves patients seeking services from the Clinical Health Services (CHS) Program working with the clinical team to create and maintain efficient patient-centered daily clinic operations while providing comprehensive care to all Harris County Public Health patients. The role operates and adheres to the federal state and local laws and regulations as well as the policies procedures and guidelines of Harris County Public Health (HCPH).This position will service Harris County communities by providing great comprehensive care to patient at our Sheldon Health Hub Clinic.

Duties & Responsibilities:

• Assists with patient appointments by performing Vaccination Phlebotomy (including capillary and venous draws) urine collection pregnancy tests lead testing vital signs & gathering patient histories.
• Perform clinic front office duties; scheduling answering phone and checking patients in/out as needed.
• Prepares and labels all patient specimens for transport to appropriate laboratories.
• Provides in-room support for all clinical staff during the clinic visits as needed including assisting the provider during procedures.
• Maintains laboratory and exam rooms in a neat clean and orderly manner in accordance with infection control policies and complete monthly inventory.
• Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic) Microsoft Excel and any other related programs/sites.
• Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
• Interviews client to collect required information for eligibility determination using grant and payor guidelines.

Education:

Experience:

• Six (6) months of experience in a healthcare setting.

Licensure/Certifications:

• American Heart Association CPR Certification.
• Valid Texas Drivers License.

• Proficient in MS Office Suite (Word Excel PowerPoint Outlook).
• Strong understanding of cultural competency.
• Understands ethics and public good; is concerned with public trust.
• Demonstrates respect for the opinions and beliefs of others.
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to maintain confidentiality when dealing with sensitive information.
• Ability to work well with public and staff members.
  
  

• Data Analytics and Assessment Skills:Ability to use data to analyze community health needs and support decisions that improve community health outcomes.

• Communication Skills:This competency focuses on using clear and effective communication to engage audiences address misinformation and build trust supporting informed decisions and stronger public health outcomes.

• Health Advancement Skills :This competency focuses on applying principles of equity diversity and inclusion to public health addressing systemic barriers and promoting fair access to resources for healthier communities.

• Community Partnership Skills:This competency focuses on collaborating with communities to address the systems and policies affecting health fostering engagement shared ownership and sustainable improvements in well-being.

• Public Health Science Skills:This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs ensuring effective delivery of the 10 Essential Public Health Services.
  
  

Languages:

• Bilingual (English/Spanish).

• Medical Assistant Certification
  

Position Type and Typical Hours of Work

• This is a full-time grant-funded position
• Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm.

Work Environment

• This job operates in a clinical environment This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands

Work Location: