SME Client Manager
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025 Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health wellbeing and peace of mind of those we serve.
Youll join a globally recognized organization where trust clear communication and a positive culture shape how we work. Our leaders are consistent approachable and supportive helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
You will manage a portfolio of SME clients focusing on retaining and growing relationships while delivering consistent high-quality a fast-paced and evolving environment you will act as a key point of contact for clients and brokers ensuring their needs are understood and addressed effectively.
What Youll Do
- Deliver against retention and growth targets across your assigned client portfolio
- Build strong consultative relationships with clients and brokers to understand needs and identify opportunities
- Take ownership of day-to-day client servicing resolving queries and ensuring commitments are met
- Proactively identify upsell opportunities and contribute to growth targets
- Communicate updates on products processes and regulatory changes clearly and effectively
- Manage and resolve escalations ensuring a positive client experience
- Maintain accurate records of renewals and client activity in internal systems
What Youll Bring
- Experience in account management or sales with a focus on client relationships
- Proven ability to influence negotiate and communicate with a range of stakeholders
- Experience delivering customer-focused solutions based on client needs
- Strong organisational skills with the ability to manage competing priorities
- Confidence presenting information clearly to clients and partners
- Ability to travel as part of the role
Skills
Soft Skills
- Strong communication and interpersonal skills
- Problem-solving and decision-making capability
- Ability to manage priorities and meet deadlines in a dynamic environment
- Ownership and accountability for outcomes
- Attention to detail and follow-through
- Ability to build trust and maintain relationships
Technical / Functional Skills
- Account management and client servicing
- Data collation and basic statistical analysis
- Use of CRM systems (e.g. Salesforce)
- Understanding of client lifecycle renewals and upselling
- Presentation and stakeholder engagement
Nice to Have (optional)
- Experience working with brokers or intermediaries
- Exposure to international health insurance or benefits
- Experience in a matrixed or global organisation
- Familiarity with regulatory changes impacting healthcare or insurance
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Manager
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
