Temporary DME Support SpecialistCustomer Service Specialist
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Job Location:
Carlsbad, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The DME Support Specialist partners closely with the sales team to process orders provide status updates and ensure a seamless workflow from initiation through completion. This role is responsible for entering and managing data across multiple systems while reviewing orders for accuracy completeness and timely fulfillment.
POSITION DETAILS:
This is a temporary part time role with an estimated duration of 2 months working approximately 20 hours per week. Due to the nature of the business a daily work schedule is preferred. Applicants should expect to work in the office during the training period and as needed with the ability to work remotely outside of those times.
RESPONSIBILITIES:
- Collaborate with internal and external teams to ensure timely and accurate processing of DME orders
- Communicate with the sales team regarding order instructions status updates missing information and other processing needs
- Access and navigate internal systems and external portals to retrieve and provide necessary information
- Maintain anonymized records of submitted case information and log communications with all parties in an Excel tracking system
- Review and verify purchase order accuracy upon receipt prior to submitting to the operations team
- Performs other duties and tasks as assigned
QUALIFICATIONS:
- Minimum of 3 years of relevant experience preferably working with sales team and external suppliers
- High School Diploma associates degree preferred
- Strong communication skills with the ability to effectively collaborate across multiple teams
- Technologically savvy with the ability to learn new systems quickly
- Experience communicating with patients and or sales team members
- Proficient in Microsoft Office Suite and experience using an ERP system
- Excellent organizational and time management skills
- Self-motivated
Required Experience:
IC
About Company
More than just new technology; it’s a whole new world of opportunities. The small size and extraordinary capabilities of the Nalu Neurostimulation System
