Personal Banking Manager

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Were looking for an experienced and peoplefocused Lobby Banking Manager to lead a highperforming banking team and deliver exceptional client service. This role blends leadership client engagement and operational excellence with meaningful exposure to relationship management compliance and senior stakeholders. Youll play a key role in developing talent supporting complex client needs and ensuring the office runs smoothly and efficiently.

What Youll Do

• Lead and develop a lobby banking team that supports clients across a full suite of banking products and services
• Coach mentor and support team members through performance management career development and handson training
• Set clear goals and priorities organize daily work and ensure tasks are completed accurately and on time
• Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions
• Oversee daytoday client servicing activities including account openings and closures funds transfers account maintenance document imaging and issue resolution
• Serve as a primary point of contact for sensitive or complex clients ensuring a hightouch professional experience
• Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders
• Ensure strict adherence to all policies procedures and regulatory requirements promptly escalating risks or concerns
• Act as a subject matter expert for banking operations monitoring account setup and servicing for accuracy and completeness
• Identify process improvements and share feedback with leadership to enhance service quality and efficiency
• Maintain strong working knowledge of banking systems and tools staying current on technology enhancements that improve the client and partner experience
• Oversee audits and operational reporting (daily monthly quarterly and annual) including overdrafts documentation reviews and control checks
• Support office operations through project work administrative responsibilities vendor coordination and security or lifesafety initiatives
• Interact with senior leaders and committees as needed representing the office with professionalism and confidence
• Serve as a mentor and resource for more junior colleagues helping raise overall team capability

What You Bring

• Strong knowledge of banking operations products and services
• Solid understanding of banking regulations and compliance standards
• Proven leadership skills with the ability to motivate develop and guide teams
• Excellent analytical organizational and problemsolving skills
• Ability to manage competing priorities while maintaining attention to detail
• Clear confident verbal and written communication skills
• Comfort working independently as well as collaboratively across teams

Experience Requirements

• Minimum of 5 years of related banking or financial services experience

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.