Operations Coordinator

The Operations Coordinator is the operational hub of the branchbridging customers technicians sales and logistics to keep the business running smoothly. This role goes beyond administrative support; you directly impact customer satisfaction revenue accuracy technician productivity and contract compliance by ensuring orders billing and service workflows are executed right the first time.

Supporting multiple business units this position is essential to maintaining operational discipline compliance and a highquality customer experience.

What Youll Do

Customer & FrontOffice Operations

• Act as the first point of contact for inbound calls online inquiries and walkin customers.

• Process rental quotes orders contract updates and service requests accurately and efficiently.

• Resolve billing invoicing and payment issues with urgency and professionalism.

• Address product and service questions escalating to Sales or Service as needed.

Order Contract & Billing Management

• Enter and manage orders rentals parts and service requests in ERP systems (ServiceMax SAP).

• Ensure pricing freight terms and billing align with customer contracts.

• Maintain contracts including renewals updates POs and payment methods.

• Verify labor parts and service data for accurate invoicing.

Scheduling Logistics & Shop Support

• Coordinate technician schedules equipment rentals deliveries and pickups.

• Prepare and manage customer documentation and service paperwork.

• Support shop technicians by generating work orders and confirming part availability.

• Coordinate shipments across multiple sites and customer locations.

Operational Excellence & Compliance

• Follow documented workflows to ensure consistency and audit readiness.

• Support branch metrics and reporting.

• Partner with branch and service teams to meet customer commitments.

• Maintain technician safety and training compliance.

What Makes You a Great Fit

Required Qualifications

• High school diploma or equivalent.

• 2 years experience in branch operations customer service order management dispatch or logistics.

• ERP experience (ServiceMax or SAP preferred).

• Proficiency with Microsoft Office.

Skills & Capabilities

• Strong customer service and problemsolving skills.

• Excellent organization and attention to detail in fastpaced environments.

• Ability to coordinate schedules logistics and priorities across teams.

• Clear communicator who works well independently and collaboratively.

• Solid understanding of service operations and business processes.

What We Offer

• Competitive hourly pay: $26.00$28.00/hour (based on experience and location).

• Comprehensive benefits including medical dental vision 401(k) with company contribution PTO paid parental leave and tuition reimbursement.

• A collaborative safetyfirst culture within a global organization focused on innovation and impact.

• Opportunities to grow operational expertise and advance within Xylem.

At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation