Process Specialist (Claims Processor)

Infosys

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Process Specialist
Job Description:

Infosys McCamish Process Specialist BPM
As a Process Specialist you willmonitor incoming work requests for instruction accuracy and completenessand beresponsible for working with the client to supplement or clarify incomplete or ambiguous will be intensely involved infacilitating new processes and procedures working with immediate supervisor/manager in defining workflow that will ensure efficient and accurate processing of the business associated with the assigned team. You will assist in integrating these new processes into existing operations. You are or will become a Subject Matter Expert to the processes and procedures client products policy administration and recordkeeping systems and any other ancillary systems.
You willtrain new team members in operational functions including client specific procedures service level agreements the use of internal systems and client specific will trackand report productivity service measurements to immediate supervisor/manager regularly to improve team and individual effectiveness. You will assist in monthly Metrics Reporting for volume and accuracy of work performed in the group as well as documenting client specific processes and procedures.

Location for this position is Atlanta GA or Des Moines IA. (Hybrid)
Key Responsibilities

Perform detailed review and validation of life insurance claims documentation policy forms and supporting evidence to ensure completeness accuracy and regulatory compliance.
Process high-volume detail-sensitive claims transactions across policy administration systems and workflow tools; research validate and resolve discrepancies efficiently.
Identify and resolve NIGO (Not In Good Order) items suspense cases and pending exceptions while minimizing cycle times and rework.
Apply working knowledge of state and federal insurance regulations internal controls and privacy standards throughout all claims processing activities.
Maintain accurate and audit-ready case notes documentation and activity logs to support compliance reviews and client inquiries.
Identify trends in errors or exceptions and escalate findings to leadership to drive continuous process improvement.
Support UAT post-release validation and pilot initiatives for system or process enhancements.
Assist with onboarding and knowledge transfer for new team members as needed.
Provide back-up coverage across related operational functions and client accounts during peak volume periods.

Qualifications:
Basic:

High School or foreign equivalent required from an accredited institution.
At least 2years of experience working in Life Insurance Claims Processing Operations

Preferred

Insurance and / or financial industry knowledge
Experience in the Financial Services sector working with data or trade processing
Analytical skills
Project management skills

Who We Are
Infosys McCamish Systems( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company.
Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.

Required Experience:

Process SpecialistJob Description:Infosys McCamish Process Specialist BPMAs a Process Specialist you willmonitor incoming work requests for instruction accuracy and completenessand beresponsible for working with the client to supplement or clarify incomplete or ambiguous will be intensely involve...

Perform detailed review and validation of life insurance claims documentation policy forms and supporting evidence to ensure completeness accuracy and regulatory compliance.
Process high-volume detail-sensitive claims transactions across policy administration systems and workflow tools; research validate and resolve discrepancies efficiently.
Identify and resolve NIGO (Not In Good Order) items suspense cases and pending exceptions while minimizing cycle times and rework.
Apply working knowledge of state and federal insurance regulations internal controls and privacy standards throughout all claims processing activities.
Maintain accurate and audit-ready case notes documentation and activity logs to support compliance reviews and client inquiries.
Identify trends in errors or exceptions and escalate findings to leadership to drive continuous process improvement.
Support UAT post-release validation and pilot initiatives for system or process enhancements.
Assist with onboarding and knowledge transfer for new team members as needed.
Provide back-up coverage across related operational functions and client accounts during peak volume periods.

Qualifications:
Basic:

High School or foreign equivalent required from an accredited institution.
At least 2years of experience working in Life Insurance Claims Processing Operations

Preferred

Insurance and / or financial industry knowledge
Experience in the Financial Services sector working with data or trade processing
Analytical skills
Project management skills

Required Experience:

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About Company

Infosys

Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more

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