NDIS Payments Support Officer

AboutCoAct

CoActis a not-for-profit organisation dedicated to empowering everyday Australians through employment services and community activation programs. Our team shares a passion for making a positive impact and giving back to society.

About the Role

We areseekinga detail-oriented and proactiveNDIS Payments Support Officerto join our this role you willbe responsible fortheaccurateandtimelyprocessing NDIS claims matching payments againstsubmittedclaims and bank records and supporting thetimelycollection of outstanding will alsobe responsible forfollowing up on outstanding claims using your knowledge of NDIS participant invoicing plan management and bulk billing processes. This will involve liaising with key stakeholders including plan managers and using external portals to ensure thetimelyand successful collection and receipting of will ensure compliance with NDIS requirements whilemaintainingclear and professional communication with internal teams plan managers and participants.

This part-time remote roleprovidesthe opportunity to contribute to a supportive dynamic team while making a real impact in the NDIS sector.

Key Responsibilities

As ourNDIS Payments Support Officer your main responsibilitieswill include:

• Timely collection of outstanding claim invoices.
• Reviewing outstanding claims for accuracy completeness and eligibility investigatingdiscrepanciesor missing payments and liaising with plan managers NDIA and other stakeholders to resolve disputed or unpaid claims.
• Monitoring receivables dailytracking progressofoutstanding claimsandtakingstepsrequired fortimelycollectionof funds.
• Matchingpayments in bank againstsubmittedclaimsincluding bulk receiptsin bank.
• Maintainingaccuratefinancial records and supporting month-end processes
• Liaising professionally with internal teams and external stakeholdersto fulfill requirements of the role.
• Providing guidance on NDIS finance processes andmaintainingstrong working relationships

Skills & Experience

The ideal candidate willdemonstratethe following skills:

• High levelof accuracy and care in financial processing
• Ability toidentifyand resolve complex claims or payment issues
• Clear and professional communication with stakeholders
• Willingness to learn and improve processes
• Professional handling of sensitive financial information
• Strong teamplayer adaptable in a fast-paced environment

Required Experience:

• Accounts receivable and collections experience including reconciliation and managing outstanding balances
• Experience with NDIS billing and claims processing includingMyPlace/PRODA or similar systems
• Experienceinmanaging NDIA-managed plan-managed and self-managed participant plans
• Understandingof servicebookings budgets and funding utilisation
• Excel skills and financial reporting experience
• Effective communication with plan managers participants and internal teams
• Problem-solving forNDISdisputed orunpaid claims
• Positive stakeholder feedback and effective collaboration

What We Offer

AtCoActweremore than just a workplacewerea purpose-driven community. Benefits include:

• Part-time permanent role with flexible remote work arrangements
• Salary packaging up to $15900 per annum (tax-saving benefit)
• Access to corporate health insurance discounts
• Being part of a nationally respected not-for-profit organisation with a focus on empowering Australians
• Recognition as an Inclusive Employer (Diversity Council Australia) and Employer of Choice (Australian Business Awards)

How to Apply

To apply pleasesubmityour resume and cover letter via the Apply Now button.

AtCoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. We are proud to be a disability-friendly company.

If you have questions about the role or the application process please contact our Recruitment Specialist at

If yourequireadjustments during the recruitment process (including receiving information in a different format) please call the recruitment team on. Please note: this number is for voice messages related to adjustments only.

Important: All applicants may undergo criminal history verification along with other required checks including NDIS screening clearance and Working with Children Check.