Analyst WFM
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting This person will require strong analytical skills attention to detail positive professional attitude and the ability to work in a team environment. WFM Tools Competency i.e. IEX Aspect Blue-Pumpkin. Exposure to at least one of the Voice ACD tools like Avaya CMS Nortel Genesys etc. Raising alarms about non-adherence to schedules Raising prior alarms in case of any risks to meet line adherence goals Excellent communication skill in oral and written. Ability to manage allocated tasks and perform them with little supervision Would be responsible for regular reporting analyzing data to ensure accuracy. Analyze the short-term contact center trend and manage offline activities.
Qualifications :
Grade 12/Matric
Remote Work :
No
Employment Type :
Part-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
