End User Technology, Engineer

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

Position Summary

The Engineer End User Technology at Kaseya is responsible for supporting maintaining automating and improving the end-user computing environment to ensure a seamless secure and productive employee experience. This role supports endpoint devices collaboration platforms identity services Microsoft 365 Azure and automation initiatives while partnering closely with IT Security Engineering and business teams across Kaseyas global workforce.

This position is ideal for a technically strong hands-on engineer with experience in endpoint management Microsoft cloud services scripting automation AI-enabled development tools and modern workplace technologies. The role will also contribute to internal tooling process automation AI-driven productivity enhancements and integrations using technologies such as PowerShell JavaScript Python HTML Azure DevOps LLMs TTS and STT solutions.

Key Responsibilities

Support maintain and improve end-user technology platforms including Windows and macOS endpoints laptops desktops mobile devices collaboration tools and productivity platforms.

Administer and support Microsoft 365 services including Exchange Online distribution lists mailbox management access permissions and collaboration services.

Support identity and access management through Microsoft Entra ID including user lifecycle management groups access controls and authentication-related troubleshooting.

Manage and support endpoint platforms using Microsoft Intune and related endpoint management tools including device provisioning compliance patching software deployment configuration profiles and lifecycle management.

Assist with Azure-based services and integrations that support end-user technology automation reporting and operational workflows.

Develop and maintain scripts and automation using PowerShell JavaScript Python HTML or similar technologies to improve IT operations reduce manual work and enhance the employee experience.

Support AI-enabled coding and development initiatives including the use of AI coding tools LLM-based solutions text-to-speech speech-to-text and automation workflows where applicable.

Work with Azure DevOps to support task tracking documentation scripts repositories deployment workflows or technology projects.

Support software asset and license management processes using tools such as Flexera including tracking reporting and optimization of software usage.

Troubleshoot and resolve end-user technology issues across endpoints Microsoft 365 identity collaboration tools applications and access-related services.

Support onboarding and offboarding processes including device setup account provisioning access management software assignment and security compliance.

Partner with Security teams to ensure endpoints and user platforms comply with corporate security standards policies and regulatory requirements.

Document processes configurations standard operating procedures technical workflows and automation solutions.

Collaborate with cross-functional teams to improve systems tools operational processes and the overall employee technology experience.

Required Qualifications

Bachelors degree in Information Technology Computer Science Engineering or a related field or equivalent practical experience.

3 years of experience supporting end-user computing endpoint engineering IT operations or workplace technology environments.

Hands-on experience supporting Windows and macOS endpoints in an enterprise environment.

Experience with Microsoft 365 administration including Exchange Online distribution lists user management and collaboration tools.

Familiarity with Microsoft Entra ID identity management concepts access controls groups authentication and user lifecycle processes.

Experience with Microsoft Intune or similar endpoint management platforms for device provisioning configuration compliance patching and software deployment.

Working knowledge of Azure services and cloud-based IT administration.

Scripting or automation experience using PowerShell Python JavaScript HTML or similar technologies.

Familiarity with Azure DevOps or similar tools for work tracking repositories automation or deployment workflows.

Exposure to software asset management or license management tools such as Flexera preferred.

Interest or experience with AI-assisted development LLMs automation TTS STT or emerging productivity technologies preferred.

Strong troubleshooting analytical and problem-solving skills.

Ability to communicate effectively with technical and non-technical users.

Experience supporting employees in a fast-paced SaaS technology or global enterprise environment preferred.

Preferred Qualifications

Experience building automation to streamline IT operations and reduce repetitive support tasks.

Experience integrating APIs internal tools or workflow automation platforms.

Understanding of endpoint security compliance policies conditional access and device posture management.

Experience supporting AI-enabled productivity tools internal copilots chatbots or automation assistants.

Strong documentation habits and ability to create clear technical procedures for repeatable operations.

Ability to manage multiple priorities in a high-growth fast-paced environment.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.