Team Leader

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

This position reports to the Hub Manager

Purpose of the role:

• Lead and manage the Takealot Delivery Team (TDT)within the Johannesburg Distribution Centre to ensureefficient safe and timely delivery operations
• Drive team performance to meet operational KPIsservice levels and quality standards
• Support continuous improvement initiatives and ensurecompliance with company policies and health and safetystandards.

Your responsibilities can include:

• Lead and manage the TDT team to ensure timely andaccurate delivery operations at the JohannesburgDistribution Centre.
• Allocate daily tasks and optimise team workload to meetdelivery targets and SLAs.
• Monitor team performance through KPIs and take correctiveactions to improve productivity and quality
• Coach develop and motivate team members to maintainhigh levels of engagement and performance.
• Manage shift planning attendance and staffing levels toensure operational efficiency.
• Ensure strict compliance with health safety andenvironmental (HSE) standards within the team
• Resolve operational issues conflicts and escalationspromptly and effectively.
• Collaborate with internal departments to ensure smoothcoordination of delivery and warehouse activities
• Drive continuous improvement initiatives to enhanceprocess efficiency and customer satisfaction
• Maintain accurate records and prepare reports on teamperformance and operational metrics
• Investigate document and report on damages warehouselosses missing parcels and other operationaldiscrepancies ensuring corrective and preventativemeasures are implemented
• Ensure all loss and damage investigations are completedwithin required timelines and communicated to relevantstakeholders
• Consistently meet or exceed daily delivery targets andservice level agreements (SLAs).
• Maintain high team productivity and quality standards withminimal errors or delays
• Effective management of staffing and shift schedules toensure full operational coverage
• A motivated well-trained and engaged TDT team drivingoperational excellence
• Compliance with all health safety and environmentalregulations within the team
• Timely resolution of operational challenges and escalationsto minimize disruptions
• Accurate and timely reporting on team performance and keyoperational metrics
• Continuous improvement initiatives successfullyimplemented leading to enhanced delivery efficiency andcustomer satisfaction

Qualifications and experience:

• Matric certificate or equivalent
• Diploma or qualification in Logistics Supply Chain ManagementOperations Management or related field preferred but notmandatory
• Minimum of 3 years experience in logistics supply chain ordelivery operations.
• At least 1 to 2 years experience in a supervisory or teamleader role within a distribution or transport environment
• Proven track record of managing teams and achievingoperational targets
• Minimum of 3 years experience in logistics supplychain or delivery operations
• At least 1 to 2 years experience in a supervisory orteam leader role within a distribution or transportenvironment
• Proven track record of managing teams and achievingoperational targets

Attributes required :

• Strong leadership and people management skills
• Effective communication and interpersonal skills
• Performance monitoring and coaching
• Operational planning and resource allocation
• Problem-solving and conflict resolution
• Time management and prioritisation in high-pressureenvironments
• Report writing and data interpretation for operationaldecision-making
• Proficiency in using Microsoft Office Suite (ExcelWord Outlook) and logistics reporting tools
• Ability to conduct investigations into damages lossesand service failures
• Negotiation and influencing skills when dealing withinternal and external stakeholders

Knowledge:

• Delivery and transport operations processes
• Warehouse management systems (WMS) and logisticssoftware
• Health Safety and Environmental (HSE) regulationsand compliance
• Customer service principles in logistics and delivery
• Company policies and disciplinary procedures related tostaff management

Abilities:

• Motivate and develop a diverse team
• Analyse operational data to identify opportunities forimprovement
• Manage multiple priorities in a fast-paced environment
• Adapt quickly to changing operational demands
• Collaborate effectively across teams and departments
• Maintain high attention to detail and accuracy inreporting and operational execution
• Make sound timely decisions based on operationalneeds and company objectives

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

More than just a job we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.