Hotel Operations Manager (Harrah's LV)

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals andobjectivesset by hotel management.

• Confer with department supervisors to assuremaximumcustomer satisfaction and efficientutilizationofmanpower.
• Resolveguestsconcerns taking correctiveactionas necessary.
• Inspects facilities services and equipment and recommends changes orimprovementsas necessary.
• Establishes and administers safety policies and procedurespertaining tothe Hotel Department and assures adherence to these policies and procedures.
• Maintains close work relationships with otherdepartmentsmanagers/supervisors to promote smooth efficient operations.
• Recommend personnel changes in assigned areas including the hiring promotion demotion and release of andmaintainsrequired channels of communication.
• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover absenteeism and upward mobility.
• Recommend/implement incentive programs inthedepartmentthat address reducing costs or increasing revenues.
• Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that willattaintargeted Hospitality Total Service scores.
• Any other tasks/functions assigned by direct supervisor.

• Must be21years of age or older
• Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
• Review Hotel Occupancy and work with the staff onrates special groups events etc. for the shift.
• Attend informational and pre-convention meetings todetermineif the grouprequiresspecial needs.
• Assistwith employee schedule adjustments as needed (due to sick calls etc.)
• Complete employee performance appraisals.
• Coach and disciplineassociatesas necessary.

ADDITIONAL REQUIREMENTS

• College degree preferred or related experiencerequired
• Three to five years of supervisory experience required hotel operations.
• Excellent interpersonal customer service communication team building and problem-solving skills arerequired.
• Demonstrated abilitytomaintainconsistent high quality service levels.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work at a fast pace and in stressful situations.
• Musthave knowledge of computer systems and applications.
• Must be able to read writespeakand understand English.
• Able to write memos letters reports and to understand interpret and analyze written and financial reports.
• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
• Ability to do a large amount of walking and standing.
• Auditory abilities (with or withoutaidsor special devices) needed for telephone usage as well as guest and staff communication.
• Must be able to perform physical job duties of line employees in emergency situations.
• Must be able tomaneuver toall areas of the casino and the retail shops.
• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.