Director, Sales & Service South region

Join Our Team at Wheels Up

At Wheels Up were proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.

Role Overview: What Youll Be Doing

As a Director Sales and Service you are responsible for driving new member acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless premium experience while maintaining accountability for growth retention and overall client satisfaction.

This role serves as a key liaison for new clients and plays a strategic client-facing role in identifying the right travel and membership solutions. While FSMs manage day-to-day trip execution sourcing and detailed quoting for existing members the Director maintains visibility steps in as needed and ensures alignment across sales and service teams.

Strong presentation skills both virtual and in-person are essential as the role regularly engages with prospective and existing members to articulate Wheels Up offerings and value.

Your Key Responsibilities (Essential Functions)

• Partner with Relationship Managers to identify qualify and convert prospective members through outreach lead follow-up and qualification of strong opportunities
• Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns
• Oversee a defined portfolio of client relationships with accountability for growth retention renewals and fund replenishment
• Act as the primary commercial and service liaison for new members ensuring a smooth onboarding experience and clear handoff to service teams
• Collaborate closely with Flight Services Managers who are responsible for trip sourcing detailed quote preparation pricing aircraft options and itineraries for existing members
• Maintain visibility into client communications and activity stepping in as needed to support the relationship address concerns or reinforce the overall experience
• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities
• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs
• Monitor client activity and proactively engage to drive repeat bookings renewals and deeper member engagement
• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate
• Collaborate cross-functionally with Sales Client Services and Trip Support teams to deliver a consistent premium member experience
• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Minimum of 5-10 years of experience in a strategic sale account management or client-facing role
• Strong communication and relationship-building skills with a customer-first mindset
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment
• A proactive client-first mindset with the ability to anticipate needs
• Comfortable working with quoting tools CRM platforms (Salesforce preferred) and proposal documentation
• Bachelors degree or equivalent experience

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• Background in private aviation luxury services or high-touch B2B sales
• Experience coordinating across operations and customer service teams
• Demonstrated success in a quota-carrying or growth-oriented role
• Ability to anticipate client needs and tailor recommendations accordingly
• High attention to detail in managing logistics and documentation

Physical Requirements

We want to make sure youre fully equipped for success. Heres a look at any physical requirements needed for this role:

• Standard office and computer usage required
• Occasional travel or client meetings may be expected

Salary Range & Benefits

At Wheels Up we believe in fair compensation based on experience skills and qualifications. The yearly compensation for this role ranges from $85000 to $95000 depending on a variety of factors. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you may be eligible for a discretionary annual incentive program which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical Dental and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas.

Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex national origin age disability pregnancy status genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.

Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.

Need Accommodations

If you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!