Senior Technical Program Manager, Relay Central (TTS)

If you are looking for an opportunity to solve deep technical problems and drive large-scale cross-functional initiatives in a fast-paced environment working with smart passionate engineers and business leaders this might be the role for you.

Within the Transportation Technology and Services organization Relay Central delivers a seamless intelligent and trusted foundation that empowers Amazons middle mile carriers to thrive in a fast-moving complex environment. We believe that great products and experiences should enable carriers to focus on what matters most safety reliability operational excellence and growing their business with Amazon.

Relay Centrals mission is to help carriers succeed while insisting on the highest standards across safety compliance trust and delivery quality. We are building the systems experiences and operational mechanisms that simplify complexity reduce friction and create confidence for carriers operating within Amazons transportation network.

By unifying essential capabilities into one cohesive experience we enable smooth onboarding effective trip management trusted operational support and engaging loyalty experiences. Our vision is to become the trusted control tower for carriers delivering the right insights tools and intelligent experiences that unlock carrier potential and help shape the future of transportation.

Our team is actively seeking motivated and multi-talented individuals who are passionate about reinventing and transforming transportation and logistics operations while maintaining a relentless focus on customer trust and operational excellence.

As a Senior Technical Program Manager you will lead complex cross-functional programs that power the Relay Central platform and carrier experience. You will partner closely with engineering product operations and business stakeholders to deliver scalable solutions that improve carrier success while upholding Amazons high bar for quality reliability and customer trust.

You will own roadmap planning dependency management execution mechanisms and delivery for strategic initiatives spanning multiple teams and organizations. This role requires strong technical depth excellent judgment and the ability to influence across organizations. You should be a self-starter with a bias for action who can balance long-term vision with operational rigor in highly ambiguous environments.

Successful candidates will have a proven track record of driving large-scale technical programs simplifying complex problems and delivering measurable business impact while maintaining high standards in execution.

Key job responsibilities
Lead large-scale technical programs and strategic initiatives across Relay Central and partner organizations
Drive initiatives that improve carrier experience operational efficiency platform scalability and trust
Partner with engineering teams to design simple scalable and sustainable solutions to complex business and technical challenges
Establish mechanisms that raise the bar on execution operational excellence and delivery quality
Drive roadmap planning execution tracking dependency management and release coordination across multiple teams
Work backwards from carrier and business needs to influence product and technical direction
Identify risks proactively and drive alignment across technical and non-technical stakeholders
Communicate program status risks and trade-offs clearly to senior leadership and partner teams
Use data-driven decision making to improve customer outcomes and operational performance
Help build a culture of ownership continuous improvement and high standards across teams
Professional traits that are not unique to this position but necessary for Amazon leaders
Exhibits excellent judgment
Earns trust across technical and business teams
Has relentlessly high standards and insists on operational excellence
Is able to dive deep and stay connected to both business and technical details
Thinks strategically while maintaining strong execution focus
Demonstrates strong ownership and bias for action
Has passion and conviction and the ability to inspire others
Thinks big while remaining customer obsessed
Basic Qualifications
Bachelors degree in Computer Science Engineering or related technical discipline
3 years of technical program management experience working directly with software engineering teams
Experience managing large-scale cross-functional technical programs
Experience driving roadmap strategy execution planning and release coordination
Experience working with distributed systems and scalable software architectures
Excellent written and verbal communication skills
Experience that will make you successful in this role
Strong technical depth with the ability to engage deeply with engineers and architects
Proven track record of delivering complex technical initiatives in fast-paced environments
Ability to influence across organizations and align diverse stakeholders toward common goals
Experience defining mechanisms and processes that improve execution at scale
Strong analytical and problem-solving skills with attention to detail
Ability to balance strategic thinking with operational execution
Passion for improving customer and carrier experiences through technology and operational excellence
Experience in transportation logistics marketplace or operational technology domains is a plus
Exceptional customer focus and ability to translate business needs into scalable technical solutions

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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