Senior Manager – ICT

The Company

MDA National is a not-for-profit doctors mutual also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our doctors for doctors ethos we are owned and governed by doctors caring for the wellbeing and interests of doctors.

We take pride in a workplace culture focused on people collaborative relationships and continuous our commitment to personal growth and development great leaders and passion for excellent member service we provide an environment which encourages you to be the best version of yourself.

The Role Please read formal qualifications section before applying. This role is being advertised in both Melbourne & Sydney. This is for Sydney Applicants.

This Senior Manager ICT is responsible for maintaining and improving MDA Nationals ICT environment to ensure effective and stable enablement of services for business activities.

They work closely with the ICT team and broader Technology & Security team to manage andresolve issues understand the implementation of new systems maintain data quality and security meet compliance obligations and provide support to the organisation.

Reviews the work of others and manages key ICT resources and third party managed services

Understands user issues user acceptance/ problem rectification and to ensure ongoing systems delivery capability.

Key Deliverables and Responsibilities

• Maintain an efficient organisation-wide Information Communications and Technology (ICT) network both systems and infrastructure (including the supporting architecture protocols & proceduraldocumentation) including physical virtualised on-premises and cloud.
• Manage the design development implementation administration security and support of the systems applications networking & data assets considering priorities to meet the Organisations need.
• Manage the Support and Helpdesk functions offered to end users in the Group.
• Escalation points for high severity incidents and second-level technical support function.

• Manage the change and release of operational changes to fix application defects and improve internal processes and service delivery to members. This includes Change Advisory Board (CAB) planning & prioritisation progress tracking blocker management and change communication;andSOE maintenance troubleshooting and support.

• Plan for future operational requirements in terms of technical developments and business continuity disaster recovery and related planning and implementation.
• Infrastructure and asset lifecycle management capacity management troubleshooting and roadmap.

• Implement maintain and improve relevant policies and procedures.
• Technology governance: standards architecture review tech roadmap CAB/Prioritisation forums.
• Evidence collection control operation remediation tracking.

• Preparing and managing the operational and capital IT in the ongoing financial forecasting activities.

• Provide effective performance management of personnel within the ICT Department including their day-to-day supervision and workload management periodic performance appraisal and development planning skills matrix training/cert pathways succession planning.

• Participate in assessment business (case) justification selection development and implementation of new/replacement ICT systems and applications.

• Partnering with Security Risk Legal Finance Operations Procurement teams.

• The delivery of many of the roles technical functions will be via a network of external ICT suppliers and service providers and the incumbent will be charged with maintaining the necessary contractual and service level agreements as well as personal relationships in order to ensure the functionality is delivered as specified and needed.

• Skills Experience and QualificationsDemonstrated technology leadership including owning an ICT operating model; setting standards; building roadmaps; and managing technical service management maturity including incident/problem/change management leadership; ITIL-aligned process ownership; and metrics/KPIs reporting.

• Demonstrated risk & compliance experience including operating controls audit evidence collection and remediation tracking; and technology risk management.
• Proven stakeholder management skills including influencing executives handling competing priorities and translating technical issues into business impact.
• Strong relational intelligence and proven ability to build productive durable and trustworthy relationships with internal and external stakeholders.
• Strong written and verbal communication skills.
• Strong knowledge of Microsoft Azure infrastructure and architecture (e.g. WAFs VNets Resource Groups Entra ID B2C Key Vault App Services Managed Identity Enterprise Apps Storage Accounts etc)
• Extensive knowledge and experience with the Microsoft stack including m365 PowerBI SharePoint and Teams Exchange Online Windows Server Active Directory Group Policy DHCP DNS SQL IIS Powershell Intune.
• Demonstrated identity & access governance experience (e.g. privileged access concepts Conditional Access/MFA policy design commencement/departure controls)
• Demonstrated vulnerability & patch management experience including vulnerability remediation coordination and patch compliance reporting.
• Strong experience with VMware Citrix (XenApp & Netscaler) and Veeam Backup & Replication.
• Experience with firewall management SD-WAN & VPN.
• Demonstrated BCP/DR planning experience including DR testing and RTO/RPO understanding.
• Commercial/business acumen relating to sourcing and procurement of ICT systems and services.
• Negotiation skills
• Demonstrated experience establishing and managing contracts including development and maintenance of SLAs and related contractual instruments.
• Strong understanding of vendor licensing arrangements.
• Demonstrated managed services governance experience (e.g. service reviews SLA/KPI design escalation and performance management).
• Demonstrated ability to lead and assure high-quality technical support for users at all levels of the organisation with a strong customer service ethic.
• Demonstrated commercial managementexperience including renewals planning RFP/RFQ experience and vendorperformance frameworks.

• Security incident coordination experience (triage containment coordination post-incidentactions)

• Formal Qualifications

• Understanding of ITIL Foundations
• Appropriate tertiary qualifications in ICT or a related field and/or extensive practical experience.
• At least 15 years experience in the ICT field
• At least 10 years experience in managing staff in the ICT field (Desired but not essential)

Whats on offer

• Attractive remuneration.
• Fantastic opportunity to join a well-established organisation with an outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including a hybrid working environment.
• Modern Office Location
• 24/7 access to Employee Assistance Program.
• HBF health insurance discount option.
• Generous health & wellbeing allowance in addition to salary package.
• Income protection insurance.
• 1 week of MDAN Additional Leave per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the Apply button and upload a copy of your CV.

Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!

For further information on MDA Nationals work culture and values please visit:

Our website: social media: obtain a copy of the position description or to speak about this role in greater detail please contact Nick Prest via email at