Senior Analyst, Learning Delivery

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Job Description:

Johnson & Johnson is recruiting for a Senior Analyst Learning Delivery located in Manila or Bogotá. The Learning Delivery team leads the end-to-end execution of learning programs ensuring seamless logistics high-quality delivery and optimal vendor performance. Focuses on simplifying processes reducing complexities and fostering collaboration across functions and vendors. Applies data to generate key insights for continuous improvement with a strong focus on enhancing the learners experience and supports the delivery of both standardized and personalized onsite and virtual learning experiences across the organization.

This person is responsible for enabling highquality learning program execution through strong vendor management operational excellence and datadriven insights.

The role focuses on endtoend operational process advanced analytics vendor performance management and continuous process improvement ensuring accurate data compliant financial processes and measurable value delivery across onsite and virtual learning programs.

The Senior Analyst partners closely with Delivery SMEs Finance Procurement and Learning stakeholders to translate LRM strategy into execution while operating with autonomy and a continuous improvement mindset.

LRM Operating Model operates through two complementary dimensions to enable value:

• LRM Delivery Focused on execution data accuracy and process optimization.

• LRM Business Focused on analytics value tracking and decisionmaking support.

Key Responsibilities:

LRM Delivery (Operational Execution)

• Act as a senior subject matter expert for LRM processes standards and delivery requirements across assigned Learning Delivery teams.

• Partner with Delivery SMEs to ensure alignment to LRM data quality and vendor engagement standards through regular touchpoints and operational guidance.

• Ensure vendor operational data is accurate complete timely and auditready supporting data quality governance.

• Own and maintain deliveryrelated metrics and reporting identifying risks trends and improvement opportunities.

• Support daytoday vendor coordination and adherence to vendorrelated guidelines to ensure smooth program execution.

• Identify and support process simplification and optimization initiatives partnering with SMEs to implement improvements.

• Track execution data and quantify delivery efficiencies generated through process improvements.

• Build and maintain delivery value tracking inputs (in alignment with Finance) capturing forecast vs. actual impact such as cost avoidance productivity and efficiency gains.

• Support accurate closure of vendorrelated cases by monitoring open items and driving timely resolution with stakeholders.

LRM Business (Strategic & Financial Value)

• Analyze vendor performance quality capacity and risk indicators; highlight insights and recommendations to improve outcomes.

• Prepare stakeholderfocused reports and dashboards related to vendor performance cost trends and budget efficiency.

• Support identification and sizing financial impact from delivery initiatives (e.g. automation workflow redesign process improvements).

• Maintain and contribute to LRM valuecapture trackers ensuring data accuracy and traceability in partnership with Finance and Procurement.

• Collaborate with crossfunctional partners (Learning Solutions Delivery Leads Operations Excellence Global Services Operations Finance Procurement Data & Analytics and vendors) to enable execution and value realization.

• Support enterprise or LRMwide initiatives and adhoc analytical work as needed.

Ways of Working & Contribution

• Operates independently with strong judgment accountability and attention to detail.

• Acts as a trusted advisor for LRM operations data and vendor processes.

• Champions continuous improvement data literacy and adoption of automation/AI to enhance efficiency and insight generation.

• Consistently delivers measurable value through highquality execution clear reporting and actionable insights.

• Resolve vendor and contract-related issues promptly maintaining positive relationships.

• Collaborate with Finance and Procurement teams to ensure compliance with policies procedures and regulations.

Qualifications

Education:

• Required Minimum Education: A minimum of a bachelors degree is required.

• Required Years of Related Experience: A minimum of eight (5) years of experience in vendor management operations finance or procurement is required.

• Proven experience leading operational execution and reporting with strong data governance and analytics skills (e.g. Excel/Power BI/Power Automate).

• Proven experience in operational execution reporting and data accuracy/governance.

• Demonstrated ability to support financial impact analysis (cost avoidance savings ROI) in partnership with Finance/Procurement.

Experience and Skills:

Required:

• Advanced vendor management (POs contracts vendor coordination).

• Strong analytical skills (Excel Power BI Power Automate or similar).

• Operational metrics tracking and continuous improvement mindset.

• Knowledge of LMS/LXP tools.

• Strong stakeholder collaboration management and communication skills.

• Understanding of on-site and virtual events logistics and participant experience advanced methodologies.

• Advanced English proficiency (written and verbal) required.

Preferred experience in:

• Exposure to budget management invoice reconciliation and chargeback processes.

• Procurement processes (RFPs RFIs MSAs SOWs).

• Compliance awareness (contracts financial policies data confidentiality).

• Familiarity with Lean Agile or process excellence methodologies.

• Practical exposure to automation or AI use cases in operations or analytics.

• Background in Learning & Development Shared Services or similar operational models.

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