ServiceNow Engagement Lead

Location

Columbus OH (Onsite 5 Days/Week)

Duration

Long-Term Contract

Job Description

We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders ensuring platform implementations align with organizational goals within a highly regulated FedRAMP environment.

The ideal candidate will possess deep ServiceNow expertise and a proven track record leading large-scale digital transformation initiatives across multiple workstreams including ITSM ITOM HRSD and related enterprise solutions.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow engagements including scope schedule budget governance and parallel workstreams.
• Serve as the primary point of contact for executive stakeholders and project leadership.
• Facilitate workshops steering committee meetings and status reporting activities.
• Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and regulatory requirements.
• Apply Agile/Scrum and NowCreate methodologies to support successful project delivery.
• Manage sprint planning backlogs and RIDAC logs.
• Coordinate with Business Analysts Developers Architects and cross-functional teams to translate business requirements into scalable technical solutions.
• Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) initiatives.
• Mentor junior team members and proactively resolve delivery roadblocks.

Required Qualifications

• 8 years of experience in professional services or IT consulting.
• Minimum 5 years of experience leading ServiceNow implementations.
• Extensive experience across multiple ServiceNow product lines including ITSM ITOM CSM or SPM.
• Bachelors degree in Computer Science Information Technology Business or related field.
• Strong stakeholder management and communication skills.
• Ability to work onsite full-time in Columbus OH.

Preferred Qualifications

• Experience supporting public sector or government clients.
• Experience working within FedRAMP or highly regulated cloud environments.
• Strong understanding of enterprise governance and compliance frameworks.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• PMP or PRINCE2 Certification
• Certified Scrum Master (CSM)
• ITIL v4 Foundation or higher

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