Senior Director, Procurement Services
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
The Senior Director Procurement Services is a critical commercial leader within Marriott accountable for the strategy direction and performance of Marriotts procurement solutions across hospitality and food service sectors. This role sets builds and governs the strategic accounts acquisition and customer success organization and establishes the customer engagement and account management approach that differentiates Marriott Procurement Services in the market. The position develops high-performing talent drives disciplined execution against growth and retention objectives and strengthens the Procurement Services brand by promoting and successfully positioning its value proposition with owners and enterprise clients.
The Senior Director owns end-to-end commercial performance including demand generation strategy executive-level selling renewals and expansion forecasting and portfolio governance (adoption retention risk and financial exposure). The role sets multi-year commercial ambition and annual growth targets establishes performance metrics maintains visibility to account health and pipeline and identifies opportunities to expand participation across segments programs and markets. Partnering across Enterprise Procurement Global Design Development Finance Legal Brand Marketing Operations and supplier/service partners this leader deploys a customer success and engagement model that ensures consistent service delivery from onboarding through value realization. Using a customer-focused data-driven approach this leader sets direction for commercial innovation resolves high-impact consequential issues and scales repeatable plays that protect revenue strengthen relationships and grow enterprise value.
JOB SUMMARY
The Senior Director Procurement Services is a critical commercial leader within Marriott accountable for the strategy direction and performance of Marriotts procurement solutions across hospitality and food service sectors. This role sets builds and governs the strategic accounts acquisition and customer success organization and establishes the customer engagement and account management approach that differentiates Marriott Procurement Services in the market. The position develops high-performing talent drives disciplined execution against growth and retention objectives and strengthens the Procurement Services brand by promoting and successfully positioning its value proposition with owners and enterprise clients.
The Senior Director owns end-to-end commercial performance including demand generation strategy executive-level selling renewals and expansion forecasting and portfolio governance (adoption retention risk and financial exposure). The role sets multi-year commercial ambition and annual growth targets establishes performance metrics maintains visibility to account health and pipeline and identifies opportunities to expand participation across segments programs and markets. Partnering across Enterprise Procurement Global Design Development Finance Legal Brand Marketing Operations and supplier/service partners this leader deploys a customer success and engagement model that ensures consistent service delivery from onboarding through value realization. Using a customer-focused data-driven approach this leader sets direction for commercial innovation resolves high-impact consequential issues and scales repeatable plays that protect revenue strengthen relationships and grow enterprise value.
CANDIDATE PROFILE
Education and Experience
Required
Bachelors degree in business hospitality finance supply chain or related field.
10 years of progressive experience in procurement supply chain commercial services or related roles (hospitality travel franchise or adjacent sectors preferred).
Demonstrated success leading teams accountable for commercial outcomes (growth retention and customer satisfaction).
Proven ability to lead executive-level customer engagement and complex commercial negotiations across a portfolio of strategic accounts.
Ability to travel up to 50%.
Bachelors degree in business hospitality finance supply chain or related field.
10 years of progressive experience in procurement supply chain commercial services or related roles (hospitality travel franchise or adjacent sectors preferred).
Demonstrated success leading teams accountable for commercial outcomes (growth retention and customer satisfaction).
Proven ability to lead executive-level customer engagement and complex commercial negotiations across a portfolio of strategic accounts.
Ability to travel up to 50%.
Preferred
MBA or advanced degree.
Deep knowledge of group purchasing organizations and procurement operating models (sourcing purchasing delivery and procurement operations).
Familiarity navigating operator landscapes in hospitality food service healthcare senior living and other related fields.
MBA or advanced degree.
Deep knowledge of group purchasing organizations and procurement operating models (sourcing purchasing delivery and procurement operations).
Familiarity navigating operator landscapes in hospitality food service healthcare senior living and other related fields.
CORE WORK ACTIVITIES
- Lead the Procurement Services commercial organization (strategic accounts acquisition and customer success) including hiring coaching succession planning and accountability for team performance against revenue retention and customer outcomes.
- Establish and govern the commercial operating system (coverage account planning standards sales stage governance and customer success plays) with a disciplined rhythm of business to drive scalable predictable performance accountability and continuous improvement.
- Define enterprise commercial strategy and priorities for Procurement Services including annual growth targets market/segment focus resourcing decisions and governance to deliver revenue participation and retention results.
- Own sales planning pipeline governance and health forecasting and executive reporting; ensuring disciplined execution against topline and retention goals.
- Lead executive relationships with strategic owners and enterprise clients and oversee complex commercial negotiations renewals and expansions ensuring team execution and cross-functional alignment to growth retention and value-realization commitments.
- Govern portfolio performance and financial exposure by monitoring adoption utilization retention risk and account profitability; drive corrective actions as needed.
- Champion end-to-end customer experience standards (onboarding through value realization) resolving high-impact issues to protect revenue and long-term relationships.
- Serve as senior partner to Enterprise Procurement Global Design Development Finance Legal Brand Marketing and Operations to align owner pipelines solution delivery investment priorities and program scalability.
- Establish and track commercial and customer success KPIs (e.g. revenue pipeline health retention utilization and NPS) driving insightled decisions and continuous improvement through standardized playbooks.
- Represent the voice of the customer to shape value proposition service model evolution and supplier/service partner strategy to ensure consistent differentiated and scalable delivery
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law
Required Experience:
Exec
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
