Customer Success Manager

Join Telavox as a Customer Success Manager (CSM)

Were expanding our Customer Success team in Malmö and are looking for a Customer Success Manager focused on the SME and Mid-Market segments. This role combines business acumen technical understanding and a strong customer-first mindset.

If youre motivated by creating long-term value turning challenges into wins and becoming a trusted partner to your customers this role could be your next adventure!

About the job

In this role you will take an active part in developing customer relationships and ensuring that our customers gain clear measurable business value from our solutions.

You will work closely with customers to understand their needs identify opportunities and guide them in making the most of our products and services. By building trust driving adoption and acting as a strategic partner you will play a key role in creating long-term customer success and growth.

In your day-to-day you will:

• Own and develop customer relationships with a focus on long-term value creation

• Identify business opportunities within the existing customer base including expansion retention and upsell

• Ensure smooth onboarding adoption and continuous use of our services

• Act as a strategic advisor to customers on how to optimize their processes

• Work in a data-driven way with customer insights KPIs and follow-up

• Collaborate closely with Sales and the Onboarding team

To succeed in this role you translate customer needs into concrete business outcomes. You stay one step ahead of the customer and act proactively to identify opportunities solve challenges and create value. You use technology and AI to scale your work and drive efficiency while building strong relationships that lead to high customer satisfaction and loyalty.

About you

You combine a strong commercial mindset with a passion for customer success. You understand how customer value connects to business outcomes and are comfortable driving growth conversations across your portfolio.

You are proactive structured and relationship-driven. You take ownership work in a data-driven way and enjoy improving both customer experience and internal ways of working.

We believe you have:

• 35 years of experience in Customer Success Sales or Account Management

• Experience from B2B tech SaaS or telecommunications

• Experience managing and growing a customer portfolio

• Strong relationship-building skills

• A structured and data-driven way of working

• Fluency in Swedish and professional English

Experience with CRM systems such as HubSpot is valuable and you are curious about how AI tools like ChatGPT and Claude can streamline communication analysis and workflows. You are comfortable in digital environments and use technology to improve how you work and deliver value.

Join us at Telavox

Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.

Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö !

How to apply!

At Telavox we dont focus on fitting in; we focus on making room for everyone.

Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.

For any questions feel free to reach out to Talent Acquisition Partner Ami Faraguna at

Learn more about what we do!