Cornerstone LMS Support Engineer (L2L3)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Cornerstone LMS Support Engineer (L2/L3)
Location: Plano TX
Work Model: Hybrid (3 days onsite in a week)
Contract to Hire
Location: Plano TX
Work Model: Hybrid (3 days onsite in a week)
Contract to Hire
Technical Skills
8 -10 Years of experience
Experience supporting Cornerstone OnDemand LMS in L2 and L3 roles
Strong understanding of LMS architecture workflows and configuration
Experience with data feeds
Proficiency in SQL Cornerstone custom reports and SCORM AICC standards
Hands on experience with ServiceNow for ITSM processes incident problem change
Ability to create and manage ServiceNow dashboards and reports
Experience in AI usage and AI implementation in support project
8 -10 Years of experience
Experience supporting Cornerstone OnDemand LMS in L2 and L3 roles
Strong understanding of LMS architecture workflows and configuration
Experience with data feeds
Proficiency in SQL Cornerstone custom reports and SCORM AICC standards
Hands on experience with ServiceNow for ITSM processes incident problem change
Ability to create and manage ServiceNow dashboards and reports
Experience in AI usage and AI implementation in support project
Key Responsibilities
Level 2 Support Duties
Address escalated tickets from L1 support involving configuration integration and user access issues
Troubleshoot LMS modules Learning Performance Recruiting etc
Collaborate with HRIS IT and Learning teams to resolve functional and technical issues
Maintain and update knowledge base articles for recurring issues
Monitor system performance and proactively identify risks
Level 2 Support Duties
Address escalated tickets from L1 support involving configuration integration and user access issues
Troubleshoot LMS modules Learning Performance Recruiting etc
Collaborate with HRIS IT and Learning teams to resolve functional and technical issues
Maintain and update knowledge base articles for recurring issues
Monitor system performance and proactively identify risks
Level 3 Support Duties
Coordinate with Cornerstone OnDemand support for unresolved product level bugs
Lead root cause analysis and post incident reviews
Manage LMS enhancements patches and upgrades
Provide technical leadership in LMS related projects and module rollouts
Coordinate with Cornerstone OnDemand support for unresolved product level bugs
Lead root cause analysis and post incident reviews
Manage LMS enhancements patches and upgrades
Provide technical leadership in LMS related projects and module rollouts
ServiceNow Integration Workflow
Utilize ServiceNow for incident problem and change management
Design and optimize ServiceNow workflows for LMS support processes
Ensure accurate ticket categorization prioritization and SLA adherence
Generate reports and dashboards in ServiceNow for performance tracking
