Helpdesk Support
Share
Job Location:
Green Valley, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Helpdesk Support
Location: Green Valley California 94534
Duration: 8 Weeks
Schedule: Monday Friday 8:00 AM 5:00 PM
Hours: 40 Hours/Week
Pay Rate: $30/hr
Openings: 3
Start Date: ASAP
We are seeking experienced Helpdesk Support professionals for an immediate 8-week assignment supporting enterprise IT operations in a healthcare environment. The ideal candidate will have strong customer service skills technical troubleshooting experience and the ability to manage multiple support requests in a fast-paced setting.
Key Responsibilities- Answer Helpdesk calls and log incidents accurately into the ticketing system
- Provide remote troubleshooting and first-level technical support
- Escalate unresolved issues to appropriate support teams
- Monitor Helpdesk email and voicemail queues
- Maintain asset management records and knowledgebase documentation
- Support desktop hardware/software changes and upgrades
- Perform basic onsite maintenance and equipment support as needed
- Ensure timely ticket resolution and customer satisfaction
- PC Support
- Networking
- Computer Operations
- Help Desk Support
- Customer Service
- Incident Management
- Remote Desktop Support
- Problem Solving & Troubleshooting
- Strong Communication Skills
- Time Management & Organization
- Associates Degree in Computer Science OR
- Four (4) years of equivalent IT support experience
- Minimum two (2) years of Help Desk PC Support Networking or Computer Operations experience
- Strong analytical technical and customer service skills
- Ability to multitask and work under pressure in a professional environment
