Director, McDonalds Global Account
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Build and maintain a single authoritative product and innovation roadmap for the global McDonalds account providing clear visibility of upcoming technologies features and Coates-led initiatives across the business. The role aggregates intelligence from technology innovation and market teams to ensure the roadmap reflects both client needs and commercial opportunity enabling markets to proactively plan adoption supporting go-to-market readiness and driving product visibility and alignment at a global account level.
Responsibilities:
Roadmap Development & Maintenance
Aggregate inputs from McDonalds Tech NAM Tech IM Tech McDonalds Innovation Core Hardware and Core Software to build and maintain a comprehensive up-to-date McDonalds product roadmap.
Maintain the roadmap as the single source of truth for all McDonalds-related product workstreams ensuring accuracy relevance and accessibility for internal stakeholders.
Represent McDonalds as a segment in Product Technology & Lifecycle Governance (PTLG) forums advocating for account priorities in product planning processes.
Intelligence & Opportunity Identification
Identify and explore new product opportunities for the McDonalds account based on market intelligence client signals and emerging technology trends.
Partner with internal teams to assess new opportunities and incorporate validated items into the McDonalds product roadmap with appropriate prioritisation.
Translate client strategy and product intelligence into actionable inputs that shape Coates innovation direction for the account.
Go-to-Market & Business Development Enablement
Work with the Senior Strategy Manager and market account teams to inform business development plans based on GTM timelines and product readiness status.
Ensure the roadmap proactively supports growth plan objectives flagging dependencies or readiness risks that could impact commercial or market expansion activities.
Provide clear timely product visibility to markets so they can proactively plan adoption deployment preparation and client engagement.
Stakeholder Engagement & Alignment
Build and maintain effective working relationships with technology product and innovation stakeholders across the business to ensure roadmap inputs are current and comprehensive.
Communicate roadmap status changes and dependencies clearly to the VP Account Director and Strategy Manager ensuring cross-team alignment at all times.
Qualifications:
Minimum 57 years experience in product management product operations technology roadmap management or a closely related discipline across a global account or enterprise client context.
Demonstrated experience aggregating and synthesising inputs from multiple technology engineering or innovation workstreams into a consolidated product roadmap or portfolio view
Proven ability to work across product technology and commercial functions translating technical roadmap activity into commercially relevant language for account and business development teams
Experience representing product or technology interests in governance forums with a track record of advocating effectively for account or segment priorities within product planning processes
Strong background in identifying and assessing new product or technology opportunities including experience working with client-facing teams to capture and validate demand signals
Background in hardware and software technology environments with an ability to navigate both (highly desirable)
Familiarity with digital signage display technologies content management systems or QSR technology ecosystems (highly desirable)
Capabilities:
Ability to aggregate complex multi-source product and technology intelligence into a single coherent roadmap that is accurate accessible and genuinely useful to diverse internal stakeholders
Ability to translate technical roadmap content into commercially relevant insights enabling account strategy and market teams to make informed decisions about adoption go-to-market timing and business development
Ability to identify emerging product opportunities from client signals market intelligence and technology trends and to build a compelling internal case for their inclusion in the roadmap
Ability to represent the McDonalds account with authority in product and technology governance forums advocating effectively for account priorities without losing sight of broader organisational product direction
Ability to build strong working relationships across product technology and innovation functions maintaining the trust and access needed to keep the roadmap current comprehensive and commercially connected
$140000 - $160000 a year
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
