Account Manager, Client Services

SALARY: $70000 - $85000

Placement within the range for this position is based on a number of factors including but not limited to years of experience relevant qualifications skills local market and budgetary considerations.

LOCATION: New York (Hybrid)

Who are we

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center the agency delivers creator-first solutions across creative media and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries Influencer is the worlds largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology platform partnerships and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok YouTube Pinterest Snap Meta and Twitch Influencer delivers bespoke enterprise-level solutions powered by Waves its AI-driven operating system. From concept to conversion the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200 team members speaking 30 languages across North America Europe and the Middle East Influencer has delivered 6000 campaigns for leading brands including Spotify SharkNinja Google Nike Disney and Coca-Cola.

Job title

Account Manager Client Services

Reporting of the role

Account Director Client Services

Overview of the job

As an Account manager you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. This role spends their time liaising with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. Experience working with Entertainment and CPG Food & Bev clients is a plus!

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to work on key clients with a vast array of campaign elements including different platforms creator types paid strategy affiliate marketing measurement and strategy

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success - in the first few months you will have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers sourcing creator selection and negotiations processes. You are asking questions and providing suggestions based on your experience in influencer marketing.

• Learned our key systems: Reference to Slack Google Workspace IQ Data Sprout Social and Waves.

• Established creator comms understanding: You understand how to source/identify creators and you feel comfortable owning outreach negotiating and execution for creators on campaigns you are assigned.

• Creator management: Review and vet creator shortlists from Account Executives main point of contact for creators/agents in campaign execution from creator outreach creator negotiations creator briefing creator concepting and creator content. Ensuring creators go live on time with approved creative captions following all FTC guidelines.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & responsibilities:

• Support with the day-to-day management of our campaigns with a focus on leading creator comms across key social platforms including; TikTok YouTube Meta (FB IG) Pinterest & Snap.

• Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience.

• Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.

• Continue to foster expert knowledge of the creator community.

• Responsible for building and nurturing relationships with creators and agents.

• Oversee and manage campaigns via our platform Waves ensuring your Account Executive is sourcing diverse and vetted talent contracting all creators and uploading briefs & content for review and approval.

• Ensure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner.

• Supporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves TikTok One (TTO) and campaign trackers are consistent.

• Supporting senior team members by providing consistent updates to your client lead and manager about status of your creators on your assigned campaigns.

• Work on end-of-campaign reports alongside Account Executives and Senior Account Managers to ensure we exceed client expectations.

• Continuously focus on best in class client service and output of work for our partners.

What you will need:

• Minimum of 3 year experience in an influencer marketing or social media role

• A self-starter eager to learn and provide updates to your team without prompting

• Rigorous to a tee and not ashamed of your healthy level of perfectionism

• Experience being organized and meticulous about meeting deadlines with excellent attention to detail

• High energy and ability to multitask with a real ability to quickly prioritize across several projects

• A proven team player with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

• The ability to remain calm under pressure

• Not afraid to roll the sleeves up and get involved with day-to-day tasks when required

• Strong negotiation presentation and communication skills

• Strong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions views CPM VCR ER etc.)

• Experience working with CPG clients is a plus

A few of our core benefits:

• Medical Benefits through Insperity

• Wellbeing support including EAP & Mental Health cover

• 401K with match opportunity

• 22 days of Paid Time Off ( Federal Holidays which can be flexed to your needs)

For more information on our benefits perks and what makes us unique please visit our website here

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.