Head of Income

Come and make a real difference as our Head of Income!

Everyone should have a warm safe affordable home. As our Head of Income youll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.

Youll be part of the senior management team leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies. Youll take ownership for the success of your teams as they support tenants in the important journey of moving home setting tenants up for success in their homes manage a range of tenancy accounts and support tenants that fall into arrears with an aim to keep them in their homes.

Driving a culture of accountability and visibility youll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.

What youll bring to our team

As a member of the Senior Management Group youll identify and mitigate risks ensuring that we meet our legal compliance and regulatory obligations in your area of expertise. Youll be able to recognise areas for improvement and regularly review and develop your teams policies and procedures. Youll deliver ambitious plans and effectively manage your budget to ensure Value for Money.

What we are looking for

Strong understanding of income and lettings including tenancy management is essential. (minimum of three years).

An experienced senior manager who has led multi-disciplined teams.

Highly developed skills in tenancy management for all tenure and lease types.

Excellent people management skills

Experience in safeguarding management in relation to vulnerable adults and children.

Excellent strategic and analytical skills.

Qualifications

Chartered Institute of Housing qualified or equivalent.

Evidence of continued professional development.

Full UK driving license with access to a vehicle insured for business purposes.

INDMED

Trust isnt a tagline its everything. Its how we build relationships how we make decisions and how we prove day in and day out that we do what we say.

Its also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.

We want our tenants to know that were here we care and make them feel at home from the moment they step through the door. Its not just about having a home its about finding a place to build a life and feel safe while doing so.

And the same can be said for our team. Two Rivers is a place with purpose where you can be a part of something and make a real difference. Well help you develop and grow in a place where youll find like-minded people and you can truly be yourself.

Warm safe affordable homes are about more than bricks and mortar. Its a feeling of community securing and belonging. So whether youre a tenant living in one of our homes or a member of the team when you join the Two Rivers community youll always feel like Youre Home Now.