Representative, Inside Sales

Bruker is one of the worlds leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses institutes and scientists worldwide. Today more than 11000 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Bruker Nano one of Brukers four operating segments provides customers in academic and governmental institutions life science materials and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS Bruker Nano Analytics Bruker Nano Surfaces and Metrology Fluorescence Microscopy and Canopy.

We are looking for a Representative Inside Sales to join our team in Atibaia. Please submit your resume in English.

The Customer Engagement Representative is responsible for executing operational activities in alignment with global and regional commercial strategies. The role focuses on inbound lead qualification outbound prospecting and proactive sales of service agreements and extended warranties. It contributes directly to pipeline development customer engagement and revenue growth through consistent followup accurate data entry and timely execution of defined sales processes.

The incumbent serves as the first point of contact for customers delivering highquality commercial support while ensuring full adherence to Bruker policies procedures and service standards

The Inside Sales & Customer Engagement Representative plays a hybrid role combining commercial execution customer engagement and sales operational support.

The position is responsible for active customer follow-up commercial proposal preparation (including budgetary offers) tender and portal monitoring documentation management and CRM governance while also supporting key customers field sales and channel partners across the region.

This role has a direct impact on pipeline progression opportunity conversion strategic account engagement and revenue visibility acting as a central hub between customers sales teams distributors and internal stakeholders.

Essential Duties and Responsibilities

1. Commercial Responsibilities

Prepare and manage commercial proposals including budgetary and non-binding quotations

Support preliminary solution positioning scope definition and pricing alignment with internal stakeholders

Maintain accurate records of all proposals and revisions in Salesforce (CRM)

2. Portals Bidding & Documentation Management

Perform daily monitoring of customer portals tender platforms and procurement systems

Identify new commercial opportunities and ensure company participation when applicable

Prepare organize and submit commercial and administrative documentation required for bids and tenders

Track deadlines documentation status clarifications and next steps

Actively follow up on ongoing bidding processes to ensure continuity and visibility

3 Market Response (Inbound Lead Qualification)

Respond to inbound inquiries generated through digital channels events and marketing campaigns in accordance with established SLAs (Service Level Agreements).

Qualify leads using globally defined criteria and convert them into Opportunities within Salesforce

Execute structured nurturing workflows to improve leadtoopportunity conversion

Ensure accurate and complete documentation of customer interactions and data in Salesforce

4 Customer Development (Outbound Prospecting)

Conduct structured outbound outreach to target accounts customer segments and defined vertical markets.

Utilize email telephone LinkedIn and other approved sales engagement tools to generate new Opportunities.

Develop account insights identify decisionmakers and support territory planning with Field Sales.

Schedule introductory meetings product discussions and discovery sessions as required.

2.5 After-Sales Solutions (Service Contracts & Extended Warranties)

Conduct proactive outreach to customers who do not yet have a service contract or whose service contract or warranty is approaching expiration ensuring timely engagement and support.

Prepare and issue quotations in line with approved pricing and commercial policies.

Follow up on proposals address routine commercial questions and escalate technical inquiries as appropriate.

Accurately document the progression of servicecontract quotes and support monthly and quarterly forecasting.

Additional Responsibilities

1 Customer Interaction and Support

Serve as a supportive customerfriendly point of contact within the assigned region.

Provide timely and accurate information on servicecontract options pricing and terms.

Direct technical or complex service inquiries to appropriate internal stakeholders.

2 Process Adherence and Data Integrity

Ensure full compliance with global Inside Sales processes playbooks and engagement standards.

Maintain a high level of data accuracy in Salesforce including record stages next steps notes and followup dates.

Support audit readiness reporting requirements and internal controls related to CRM usage.

3 Cross-Functional Collaboration

Collaborate with crossfunctional teams including Field Sales Marketing Service ICM and other relevant departments to ensure seamless customer experience.

Deliver structured feedback to Inside Sales leadership regarding lead quality customer insights and campaign effectiveness.

Support divisional initiatives and participate in commercial improvement projects when requested.

Support distributor quoting processes and commercial follow-up

Education

A bachelors degree in chemistry physics engineering or a related scientific field is preferred as well as marketing or business administration.

Professional Experience

Proven experience in Sales Inside Sales Sales Development or other customer-facing commercial roles is mandatory; experience in the analytical instrumentation industry is preferred.

Experience with CRM systems required Salesforce experience preferred.

Exposure to tenders portals or structured bidding processes is a strong advantage

Skills and knowledge

Strong written and verbal communication skills.

Customercentric mindset with the ability to build rapport and manage objections.

High attention to detail and accuracy in data entry and documentation.

Ability to work within structured processes and meet defined performance targets.

Ability to manage multiple interactions while maintaining accuracy and professionalism

Proficiency in digital outreach tools Microsoft Office and LinkedIn (Sales Navigator preferred).

Ability to communicate professionally in Portuguese and English is mandatory. Working knowledge of Spanish is considered an advantage.

Core Competencies

Customer Focus

Sales Process Discipline

Communication & Interpersonal Skills

Time Management & Prioritization

Problem Solving & Critical Thinking

Collaboration & Team Orientation

Commercial Awareness

Digital & CRM Proficiency

Working Conditions

Officebased or hybrid work environment depending on regional guidelines.

Occasional travel for training or internal meetings may be required.

Occasional travel to attend events

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

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