Servicenow Playbook Expert
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Name : Willware Technologies
Role :Servicenow Playbook Expert
Experience : 6 Years
Location : Bangalore Chennai Hyderabad Gurugram
Key Responsibilities
- Design develop and implement ServiceNow Playbooks for ITSM and ITOM use cases.
- Build guided task workflows using Process Automation Designer (PAD).
- Configure and customize Agent Workspace / Configurable Workspace.
- Develop automation using Flow Designer Business Rules Script Includes and IntegrationHub.
- Implement operational workflows for Incident Problem Change Major Incident Event Management and CMDB processes.
- Collaborate with business stakeholders to gather workflow and automation requirements.
- Integrate Playbooks with ServiceNow modules and third-party tools.
- Support ITOM functionalities including Discovery Event Management and Service Mapping.
- Optimize existing workflows and improve operational efficiency.
- Participate in code reviews testing deployment and production support.
Required Skills
- 6 years of experience in ServiceNow development.
- Strong experience in ITSM and ITOM modules.
- Hands-on experience with ServiceNow Playbook development.
- Expertise in Process Automation Designer (PAD).
- Strong knowledge of Flow Designer and IntegrationHub.
- Experience with Agent Workspace / Configurable Workspace.
- Knowledge of CMDB Discovery and Service Mapping.
- Scripting experience in JavaScript Business Rules Script Includes Client Scripts.
- Experience in REST/SOAP integrations.
- Good understanding of ServiceNow best practices and SDLC processes.
Required Skills:
ITSMITOMPlaybook
