Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
At Blackbaud we build technology that helps organisations make a real difference. As a Customer Success Manager youll partner with a portfolio of notforprofit customers to help grow the impact of their Blackbaud solutions.
Youll apply structured customer success practices and make responsible use of approved AI capabilities to improve adoption outcomes and efficiency while maintaining trust transparency and human judgement. Acting as a trusted advisor youll support customer transformation through scalable success programmes and tailored outcomeled engagement.
What youll be doing
Own the endtoend success of a portfolio of midmarket customers with accountability for adoption engagement and retention
Drive adoption and value realisation through structured success plans outcome focused conversations and bestpractice programmes
Support customers in understanding and adopting Blackbaud AI capabilities including readiness data quality considerations and responsible use
Act as a point of escalation when ownership or direction is unclear bringing clarity and coordinating resolution across teams
Share structured customer insights including feedback on AI features risks and value to inform product and crossfunctional partners
What youll bring
Blackbaud product knowledge; strong experience working with Raisers Edge NXT
Experience driving adoption change management or value realisation initiatives
Confidence managing multiple stakeholders and varying levels of complexity
Strong judgement in navigating ambiguity making sound decisions and knowing when to escalate risk
Ability to use AI tools responsibly to improve customer outcomes and personal effectiveness with appropriate human oversight
Clear inclusive communication skills and a customercentred mindset focused on longterm value and retention
Additional notes:
We are a remote first organisation and this role may require occasional customer visits on-site
Applicants must be based in Australia or New Zealand and hours will align to AEST/AEDT
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Blackbaud powers social impact through purposedriven technology and responsible AI. Guided by our Intelligence for Good vision were building a culture where innovation trust and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Required Experience:
Manager
