Inside Sales Representative
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Job Location:
Elkhart, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Inside Sales/Customer Service
Reports To: Director of Business Development
Direct Reports: None
Key relationships: Sales Managers Product Manager Operations Quality Purchasing Accounting
Role Purpose: This position is responsible for the ownership maintenance and growth support of assigned customer accounts for both Vista Manufacturing and Vista Plastics. The Inside Sales / Customer Service role serves as the primary day-to-day contact and internal advocate for their assigned accounts ensuring timely execution of orders accurate communication and a high level of customer satisfaction. This role supports the outside sales team while proactively managing customer needs identifying trends in ordering behavior and helping drive retention and growth through strong account knowledge and cross-functional coordination
Requirements:
- Degree/Certificate in business marketing or another business-related field preferred but not required
- 2-3 years of customer service / order entry / inside sales experience
- Experience with Microsoft Office 365 Suite
- Excellent verbal and written communication skills
- Time management and organizational skills
- Teamwork and problem-solving skills
- Other Essential Attributes: Professionalism Ability to Empathize Dependability Flexibility
- Vista Core Competencies
Key Responsibilities:
- Own and manage assigned customer accounts as the primary internal point of contact
- Develop strong understanding of assigned customers products ordering patterns pricing and expectations
- Proactively communicate with customers regarding order status risks delays and general updates
- Support new business inquiries and assist in achieving sales growth goals for assigned accounts
- Identify changes in customer ordering patterns gaps in demand and potential risks or opportunities and communicate internally
- Coordinate with Sales Managers and Product Management to support growth initiatives new product launches and customer opportunities
- Maintain accurate and up to date customer pricing.
- Timely and accurate ERP order management including order entry order changes order acknowledgements and shipment notifications
- Process and manage Electronic Data Interchange (EDI) orders where applicable
- Facilitate order tracking and communication with Operations to meet customer-requested ship dates including rush and sample orders
- Work with Purchasing Product Management and Sales Managers on large orders blanket orders low stock items and material planning needs
- Manage and resolve all customer inquiries including order issues billing questions product concerns and service requests
- Participate in weekly Return Material Authorization (RMA) meetings and initiate/process RMAs within 24 hours and drive resolution within 5 days
- Respond to website inquiries and initial phone inquiries as required
- Support continuous improvement initiatives related to customer service order accuracy and internal processes
- Understand and support Vista Quality Objectives through daily responsibilities
If deficient in any area of responsibility appropriate training will be implemented and successful completion evaluated. The above items are not an exhaustive description and additional duties may be required.
Required Experience:
IC
About Company
Vista is the design and marketing partner to millions of small businesses around the world. As a global, remote-first company, Vista has a growing footprint with team members working in more than 17 countries. For over 20 years we’ve been inspired by small businesses and we work inces ... View more
