Professional Services Sr. Network Engineer

• Be always a team player raising awareness of risks while supporting the teams design implementation and support of our solutions. Willing to jump in and assist with any work efforts or responsibilities as needed.
• Develop and maintain effective relationships with management customers partners and team members.
• Be part of a supportive team that develops and deploys solutions that exceeds expectations and affects improvement.
• Strive for excellence both personal and professional.
• Channel your enthusiasm to innovate educate and improve.
• Maintain vendor certifications knowledge of trends developments and best practices in the Telecommunications industry; apply this knowledge to recommend and implement process and policy changes.
• Be responsive to customer and co-worker communications problem solving needs and rapid resolution.

• Troubleshoot complex issues.
• Deploy and configure enterprise network solutions (switching routing wireless and security) across multi-vendor environments.
• Dive deep into customer networks to uncover and untangle performance and scalability issues.
• Ensure that the networks you deliver take into consideration performance and security implications without unneeded complexity.
• Translate and communicate technical concepts information plans and procedures to both technical personnel and non-IT business users.
• Perform installation configuration validation and documentation following STEPs established delivery standards.
• Troubleshoot and resolve technical issues with a root-cause mindset ensuring a positive customer experience.
• Communicate effectively with customers project managers and peers to ensure technical clarity and project alignment.
• Contribute to continuous improvement through documentation knowledge sharing and collaboration with your team.
• Quarterback project teams ensuring the delivery of best in breed solutions.
• Demonstrate your understanding of all 7 layers of the OSI model with an emphasis on dynamic and static routing layer 2 protocols IP Addressing and security best practices.
• Attain industry standard and manufacturer specific certifications directed by STEP CG leadership.
• Thrive on a team that is experienced imaginative and extremely supportive of one another.
• Support our collective desire to innovate through collaboration on projects trainings and team building.
• Travel as needed per project requirements.

• Any combination of training education and/or experience that provides for the knowledge skills andabilities required to perform the duties listed above including a degree in Engineering Telecommunications or related field; technical certifications; or experience in a managed service provider environment.
• Experience in Professional Services delivery or customer-facing project work.
• Familiarity with solutions from Extreme Networks Aruba Juniper Fortinet Palo Alto or Cradlepoint.
• Certifications such as CompTIA Network CCNA JNCIA or equivalent vendor certifications.
• Experience with network design principles automation tools or monitoring/reporting platforms.
• Hands-on experience with enterprise switching routing wireless or firewall technologies.
• Proven ability to deploy and troubleshoot multi-vendor network environments.
• Strong ownership mindset with the ability to manage multiple tasks and deliver against project timelines.
• Proactive and independent with the ability to take initiative.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and problem-solving skills.
• Fluency in layers 1 through 3 of the OSI model.
• Ability to detect and resolve multivendor technical issues at all 7 OSI layers.
• Experience with fabric networks including 802.1aq Shortest Path Bridging.
• Proficiency in dynamic routing such as BGP OSPF and ISIS.
• Experience with next-gen firewalls VPN IPSEC Multicast RADIUS/NAC.
• Ability to effectively communicate with strong command in the English language.

Required Experience:

Senior IC