Internal Service Writer Career Opportunity at INFINITI of Charlotte

Position: Internal Service Writer

Location: INFINITI of Charlotte

Join a Growing Service Team

INFINITI of Charlotte is seeking a motivated organized and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians advisors parts and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment communicates effectively and can help keep the shop operating at a high level.

Responsibilities

• Open and manage internal repair orders

• Dispatch work efficiently to technicians

• Maintain used car efficiency through shop

• Monitor shop progress and communicate updates to advisors and management

• Coordinate with the parts department to ensure timely parts availability

• Maintain accurate documentation and repair order notes

• Assist with warranty and internal vehicle processing

• Help improve shop flow and technician productivity

• Support quality control and vehicle status tracking

• Ensure repairs are completed in a timely and organized manner

Qualifications

• Previous automotive service experience preferred

• Service advisor experience

• Strong communication and organizational skills

• Ability to multitask in a fast-paced environment

• CDK experience preferred but not required

• Team-oriented attitude with strong attention to detail

• Basic understanding of automotive repair processes

What We Offer

• Competitive compensation

• Opportunity for growth and advancement

• Supportive team environment

• Paid training

• Health dental and vision benefits

• 401K

• Paid vacation

• Employee discounts

Ideal Candidate

The ideal candidate is dependable process-driven and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

Apply Today

If you are ready to join a growing dealership focused on teamwork accountability and customer satisfaction we would like to speak with you.