Senior Technical Support Engineer

Technical Support Engineer (MidSenior)

Location: India (Remote/Hybrid Chennai area preferred)

Exabeam is the leader in behaviour intelligence for the agentic enterprise. As organisations deploy digital workers and confront machine-speed adversaries Exabeam delivers flexible industry-proven solutions for insider threat coverage of humans and agents and faster more accurate threat detection investigation and response (TDIR). Learn more at.

Exabeam: Stop Insider Threats. Human or AI.

Job Summary

We are looking for a midsenior level Technical Support Engineer to support highvalue enterprise customers in India working primarily with LogRhythm SIEM. This is a customerfacing role focused on resolving complex technical issues owning cases endtoend and providing a high standard of technical engagement.

The role also offers opportunities to broaden experience by supporting regional customers across Exabeams full product set.

Key Responsibilities

• Provide advanced technical troubleshooting for enterprise customers owning support cases from investigation through to resolution.
• Act as a trusted technical contact for highvalue Indian customers delivering clear communication and regular updates.
• Diagnose and resolve issues across network communications Linux Windows Server and SQLbased environments.
• Analyse logs configurations and system behaviour to identify root causes and recommend effective solutions or workarounds.
• Escalate complex issues to senior engineers or Engineering teams with clear summaries and supporting technical evidence.
• Collaborate with regional and global support teams to ensure consistent highquality customer outcomes.
• Contribute to internal knowledge articles troubleshooting guides and best practices.

Required Skills & Experience

• Experience in a Technical Support Engineer / Customer Support Engineer role supporting enterprise software.
• Strong troubleshooting skills and a structured methodical approach to problemsolving.
• Solid understanding of networking fundamentals (TCP/IP DNS firewalls proxies).
• Handson experience supporting Linux and Windows Server environments.
• Working knowledge of SQL including querying and basic troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage multiple issues in a ticketbased support environment.

Desirable Experience

• Previous experience supporting LogRhythm SIEM in customer or production environments.
• Exposure to enterprise security platforms such as SIEM UEBA or log management solutions.
• Any experience with Elasticsearch or similar indexing/data platforms.
• Any previous Experience supporting cloudbased or SaaS platforms on modern cloud infrastructure (e.g. AWS/Azure/GCP) including troubleshooting networking access logging and operational issues in distributed customerfacing environments. (beneficial but not required).

Career Growth & Development

This role provides the opportunity to deepen expertise in enterprise security platforms work closely with highvalue customers and grow technical breadth across both onpremise and SaaS environments. Youll collaborate with experienced engineers globally and have clear paths for progression within a growing Support organisation.

Bring your Whole Self to Work!

Diversity equity and inclusion are at the core of who we are. AtExabeam we know that diverse perspectives spark innovation improve creativity and position our team for success. Creating a culture where all are welcomed valued and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race gender age religion sexual orientation identity or other personal factors.

Exabeamis proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.

Exabeamand LogRhythm have merged. You can learn more about our cybersecurity powerhousehere.