Ce- Patron Services Coordinator
Share
Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To ensure you receive email communications from us please addandto your address book.
The Opportunity
Under the general direction for the City of Coppells leadership and the Patron Services Supervisor the Coppell Arts Center Patron Services Coordinator supports exceptional patron experiences by serving as front-line staff during events greeting guests assisting with seating resolving customer service issues and ensuring safety and accessibility standards are met. This role enforces policies related to ADA compliance emergency procedures and public safety protocols. The Patron Services Coordinator also assists with the volunteer usher program and may serve as Manager on Duty or Box Office Manager during select events. The Patron Services Coordinator must collaborate with Arts Center staff clients artists resident companies volunteers in a diverse environment. This role requires demonstrated experience in hospitality customer service teamwork and initiative. This position will serve at a Manager on Duty (MOD) for events as needed and other duties as assigned. Opportunity Description To view the full scope of this opportunity including essential job functions CLICK HERE . Eligibility
Experience High School Diploma or GED required. 2 Years of relevant customer service experience preferred ideally in a live entertainment or public assembly venue. Must have a valid Texas Drivers license with a good driving record.
Knowledge/Skills/Abilities Technical and Industry Knowledge Proficient in event operations at a high-volume performing arts center convention center sports venue hotel and/or live entertainment venue. Knowledge of basic life safety procedures and emergency protocols for public venues. Basic understanding of ADA regulations and accessibility requirements in public assembly environments. Knowledge of ticketing manifests event layouts and standard event operations desired.
Communication and Organizational Skills Strong organizational skills and ability to work independently and effectively meet deadlines. Ability to manage multiple projects simultaneously from concept to completion. Ability to interpret documents write event reports and present information effectively. Ability to remain flexible and dependable while working nights weekends holidays and irregular schedules including extended periods of standing.
Customer Service and Interpersonal Skills Excellent customer service and ability to interact with diverse populations. Ability to tactfully address interpersonal issues from client complaints to controversial public relation problems and resolve conflict.
In accordance with the ADA the City of Coppell is willing to consider any reasonable accommodation.
In accordance with the ADA the City of Coppell is willing to consider any reasonable accommodation.
Required Experience:
IC
