Helpline Supervisor – Remote

Australias largest organisation supporting people with eating disorders and body image concerns.

Rewarding Supervisor role in not-for-profit.

Fully remote role providing digital services work from anywhere in Australia.

Surrounded by passionate and supportive colleagues.

Great workplace culture employee benefits and salary packaging options.

Clinical supervision and professional development opportunities provided.

Fixed term contract until 30/06/2028: Minimum 2-3 shifts per week.

Current available weekly shifts are (AEDT/AEST):

Thursday 3pm 11pm

Friday 3pm 11pm

Saturday 7.15pm 12.15am

Sunday 7.15pm 12.15am

Other shift availabilities arise on occasion (AEDT/AEST): 7.45am 3.45pm 3pm 11pm 4.15pm 12.15am 7 days per week.

Are You Ready to Help Make a Change

Butterfly Foundation is Australias national charity for anyone in Australia impacted by eating disorders and body image issues as well as the families friends and communities who support them. Eating disorders are severe and complex mental illnesses with physical complications and the medical psychological physical and social consequences can be long term and for many life threatening.

Butterfly programs include Australias only national Eating Disorders Helpline; evidence-based clinical treatment and support programs; and prevention initiatives in schools and the community. Butterfly advocates for improved services from government health and mental health organisations and the eating disorder sector raising awareness in the media and via community engagement. All Butterfly staff are committed to our values of Compassion Respect Collaboration and Inclusivity.

About the Role

In this rewarding and unique role you will use your clinical knowledge and leadership skills to oversee the provision of high-quality culturally safe evidence-based support on Butterflys National Helpline. As a Helpline Supervisor you will manage the day-to-day operational shift responsibilities whilst supporting the counselling team to provide compassionate person-centred counselling in line with clinical governance and operational policies. The position will provide direct assistance through live-monitoring and supporting counsellors with clinical risk debriefs and feedback as well as providing cover for Helpline service when needed including responding to contacts and facilitating groups.

The Butterfly National Helpline operates from 8.00am until midnight 7 days a week AEDT/AEST closed only on national public holidays. Our team provides in the moment counselling information and referral guidance via phone webchat and email in relation to disordered eating eating disorders and body image concerns.

Key responsibilities and duties include:

Provide clinical leadership to inform guide and support Helpline Counsellors to deliver evidence-informed high quality and safe services during shift.

Provide and co-ordinate day-to-day support of Helpline Counsellors to ensure smooth operation of the shift and wellbeing of team members.

Monitor day-to-day risk management including providing support and guidance to staff and ensure timely completion of clinical incident reports and escalation/handover in accordance with Helpline policies.

Ensure Counsellors on shift understand and align with Helpline objectives performance standards and policies.

Provide accurate and relevant feedback and guidance to staff on shift in a timely respectful and appropriate manner.

Provide direct line management for a small team of Counsellors including monitoring evaluating and managing performance to support individual growth.

Provide on the job training and support to new staff members on shift.

Contribute to Helpline programs projects and continuous quality improvement.

Regularly attend and contribute to relevant meetings including HS meetings which are held weekly on Thursdays 10am-11.30am AEDT/AEST and Helpline staff meetings which are held every 6 weeks on Saturdays 10.30am-12.30pm AEDT/AEST.

Selection Criteria

To see the FULL Selection Criteria please view the Position Description on our website: in Psychology Counselling Social work or other relevant mental health discipline and registration with a relevant professional body (e.g. AHPRA AASW).

Minimum of 2 years of working experience in service delivery to clients in mental health with a preference of having worked with people with an eating disorder in counselling or other support role.

A broad understanding of the mental health service system in Australia including the range of professionals and services that work within the mental health sector and telehealth services.

Demonstrated knowledge and experience in mental health related helpline/digital mental health service environments.

Knowledge and understanding of eating disorders and disordered eating body image concerns for people with an eating disorder and their carers.

Demonstrated experience in delivery of online mental health programs and support groups.

Demonstrated clinical and leadership experience including the provision of referral pathways and debrief in Mental Health settings.

Clear understanding of professional boundaries confidentiality privacy principles and practices.

Ability to work both independently and collaboratively with a team focus.

Proven track record in building and maintaining effective working relationships in a team environment.

Highly developed verbal and written communication skills and an excellent track record in building and maintaining effective working relationships with a range of stakeholders.

Advanced computer skills electronic recording systems and data management tools.

Strong organisational skills including the ability to prioritise work manage multiple tasks competing priorities and meet deadlines.

Benefits

On the job and formal training regarding eating disorders and related topics

Passionate and highly skilled team and supportive culture

Flexible / remote working

Employee Assistance Program

Salary packaging options

Laptop and headset provided and other core equipment as needed

Annual Professional development (PD) budget and additional PD opportunities

Individual and group supervision opportunities

Internet Speed

The recommended internet speed for our Helpline team is a minimum speed of 50 Mbps download and 20 Mbps upload to ensure clear and reliable Voice over Internet Protocol (VoIP). VoIP is the technology the Helpline team use to make and receive voice calls using the Internet rather than traditional telephone networks. Higher speeds generally lead to smoother and faster work experiences. We ask candidates to check their internet plan and let us know what the current download and upload speeds are and/or they can do a speed test Apply

All applicants should supply their resume and must address the Selection Criteria as detailed in the Position Description in a separate cover letter.

Closing Date: 29th March 2026 please note that if we receive a high level of applications the vacancy may close earlier than stated. Therefore we would encourage you to submit your application as soon as possible.

Enquiries

For enquiries about this position please email