Application Support Officer

• Youll provide third-line technical application support across the software estate acting as the escalation point for the Service Hub within the ITSM framework resolving incidents requests and changes while meeting defined SLAs (including European shift coverage).
• Youll deliver functional and technical enhancements perform ticket trend and backlog analysis create MI/report packs and knowledge base articles and maintain high service quality through strong problemsolving skills and a pragmatic approach.
• Youll partner closely with Product Management to ensure applications meet availability targets maximize product capabilities and identify and reduce functional duplication across the service estate.
• Youll support project deliveries (agile and waterfall) ensuring smooth transitions into BAU support while collaborating effectively with Application Services teams wider IT functions vendors and external partnersincluding conducting service reviews and tracking SLA performance.
• Youll demonstrate strong customer focus effective communication action orientation interpersonal savvy commercial awareness and emotional and cultural intelligencefacilitating open debate driving continuous improvement and managing change in complex postM&A environments.

What we offer 

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role proportionate to your qualifications level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to increase employee contributions 
• Wellbeing: Additional social benefits such as medical insurance & life assurance discounted gym memberships and the opportunity to engage with our local community viasports activities charity programmes & environmental initiatives 
• Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend 
• Support and development: We will ensure you have the right training tools and development plan to grow and improve your skills every day.

Qualifications :

• You hold a degree (preferred) and have hands-on experience with ITSM frameworks such as ITIL or COBIT supporting enterprise services to meet business deadlines with a strong servicedelivery mindset.
• You bring a minimum 2 years solid experience of application design and development including databases and infrastructure technologies with excellent troubleshooting problemsolving and pragmatic delivery skills.
• You have strong technical expertise including advanced SQL skills (mandatory) for troubleshooting and performance optimization experience with SSRS (mandatory) PowerBI and Crystal Reports and familiarity with Tableau as an advantage.
• You are experienced in implementing and customizing thirdparty systems using source control tools (GIT Azure DevOps SVN) working with suppliers across onprem and SaaS environments and supporting system migrations or mergers.
• You communicate clearly and confidently in English with both technical and nontechnical audiences demonstrating strong interpersonal facilitation negotiation collaboration and influencing skills across stakeholders and external partners.

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.

Were committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Full-time