Emergency Communications Representative (Temporary)

Amazing Team. Rewarding work!

Division: ATCO Gas & Pipelines

Location: Edmonton AB

What We Offer:

• Salary starting at $35.83 per hour
• Full-time 40 hours per week
• A supportive team environment with opportunities for professional growth and skill development.
• A culture based on caring integrity agility collaboration and striving for excellence.

• A temporary position for approximately 12 months

Why Work here:

Working at ATCO means being part of a community of people inspiring change on a global scale. Its meaningful work that can only be accomplished by helping each other as we collectively look to the future. Collaborating and being professional down to earth and caring for one another and for the communities we serve is central to our core values and cultivates a sense of belonging. We treat people with respect entrust them to always be their best and take every opportunity to ensure they feel part of our community

About the Role:

Join ATCO Gas as an Emergency Communications Representative supporting our 24/7 operations centre in this fast-paced safety-critical role youll be the first point of contact for emergency and service-related requests gathering key information assessing urgency coordinating dispatch and work orders and providing clear guidance to callers. Youll collaborate closely with field crews internal teams and emergency services to ensure accurate timely communication and effective response. If youre calm under pressure detail-oriented and committed to customer service and safety this is an opportunity to make a real impact.

What Youll Do:

• Receive assess and prioritize emergency and service requests across multiple channels following established procedures to dispatch the right resources quickly and accurately.

• Review requests from internal partners then triage assign and track work to support timely field response.

• Provide clear pre-arrival safety guidance and post-dispatch instructions to callers ensuring information is understood and documented.

• Monitor Work Alone Program notifications and respond promptly escalating concerns in accordance with protocol.

• Coordinate field response by dispatching and tracking crews and contractors to support safe efficient restoration and service delivery.

• Create and assign work orders confirming required details are complete and accurate before dispatching to employees.

• Escalate complex or high-risk situations to the Supervisor or on-call senior leader as required.

• Communicate professionally with the public applying a respectful inclusive and non-judgmental approach in every interaction.

What You Bring:

• Grade 12 or equivalent is required.
• Emergency Response Communication Certificate from a recognized post-secondary institution or a minimum of 2 years experience in emergency communications.
• Strong computer skills. Using multiple monitors and systems simultaneously is required. Must be able to demonstrate proficiency in a variety of software applications including Microsoft Office Suite. Knowledge of Maximo OFS and mapping software would be an asset.

• Proficiency in reading and interpreting maps and coordinates.

• Demonstrated ability to maintain focus attention to detail and make critical decisions under pressure.

• Must have strong record keeping documentation and organizational skills.

• Exceptional verbal and written communication abilities with a strong focus on clarity professionalism and customer service.

• Mature judgment and responsible work habits. Ability to remain calm in high-stress situations. Time management and organizational skills with an ability to coordinate and prioritize workload and meet deadlines including dealing effectively with a heavy workload.

• Proven decision-making skills demonstrating sound judgment and problem-solving under pressure.

• Strong work ethic and self-initiative; ability to work under minimal supervision.

• Must have a comprehensive understanding of Occupational Health and Safety regulations.

• This position is a Safety-Sensitive position and has additional pre-employment requirements as identified in the Alcohol & Drug policy.

Operational Requirements:

• Flexibility to work a variety of shifts including 12 hours and overnight when necessary

We would like to thank everyone for their application; however only those being considered for an interview.

ATCO Gas is part of ATCO Ltd. With approximately 6000 employees and assets of $23 billion ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing innovative modular facilities construction site support services and logistics and operations management) Energy Infrastructure (electricity generation transmission and distribution; natural gas transmission distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales) Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at

ATCO is proud to be an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status veteran status sexual orientation gender identity or any other characteristic protected by our website for more information.