Director, People & Culture, North & Central America Raffles and Fairmont Hotels & Resorts

This generalist role provides operational Talent & Culture support across the region assisting with the execution of company and brand strategic initiatives processes ensuring smooth operations compliance with regulations and delivery of Talent & Culture services.

Primary Job Functions:

• Lead and support daily office and P&C initiatives within the New York City office
• Support the Corporate Director P&C with onboarding and offboarding of new colleague within the office
• Ensuring compliance with state laws are adhered to within the office P&C practices and policies
• Support the development and execution of P&C operational initiatives such as policy development compliance and annual people and culture programs
• Provide guidance and direction to Hotel Talent & Culture Directors as it relates to programming/policies/procedures/compliance and employee relations.
• Oversee the effective execution and completion of hotel Employee Engagement Action Plans hosting monthly update calls with property GMs and Directors T&C to review progress
• Manage Taskworld platform for hotel openings assisting GM and Regional Director T&C with the recruitment of key leadership roles in the absence of Director T&C.
• Provide guidance to field GMs and Directors T&C on annual performance review goal setting and talent review ensuring 100% the completion
• Manage HR Metrics reviewing for trends red-flags areas of concern investigating rot cause and working with VP Talent & Culture and Regional Director Talent & culture to develop initiatives to improve

• Lead P&C field reviews implement action plans where needed and ensure completion of action plans to improve the health of the P&C function

• Onboard new Directors People & Culture
• Support VP People & Culture with the onboarding of new General Manager inclusive of system set-up profile creation training and goal setting alongside their VP Operations
• Participate in P&C workgroups established for global initiatives
• Stay abreast of employment legislation across region educating field as required and identifying where new SOPs may be require
• Assist with labour relation planning data collection collective bargaining costings and action planning
• Liaise with Director Benefits as it relates to benefit concerns across region and participate in property T&C Annual Benefit planning and quarterly benefit utilization calls

• Conducting investigations as required

Conducting T&C reviews at properties and developing action plans

Qualifications :

• Degree in HR or related discipline preferred
• Previous experience in hotel operations at a Director level
• Ability to travel occasionally
• Demonstrated ability to effectively deliver engaging presentations to large audiences
• Excellent attention to detail with strong communication skills
• Ability to build strong relationships and connect with others
• Excellent knowledge of Microsoft Office applications
• Previous experience with Taleo/Oracle Talent Acquisitions systems is an asset

Additional Information :

Office based in New York City

Salary range between $USD Gross

Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time