Customer Relationship Manager
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Job Purpose Description
Job Context & Major Challenges
Job Context: Drive business and achieve targets through allocated region/area. Work towards increasing the overall sales productivity of the team by facilitating & handholding the team in various types of customer acquisition & servicing activities. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
Job Challenges:
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure achievement of Targets (Premium & NAAC ) in order to contribute in overall growth of the company | interaction with the Sales managers. reviews to monitor productivity levels. awareness and participation in all the R&R activities run by the organisation. the key prospects into customers. |
| KRA2 | Ensure smooth function of the sales and other processes in order to maximise business potential. | any process change or change in any rules and regulations by the help of different training module. in the actual sales and service aspects including sales calls issuance and complaint handling |
| KRA3 | Maintain the expense gap in order to reduce the cost | the need of the expense commitment from the channel before any spending or allocation of the budget a SM wise expanse tracker |
| KRA4 | Ensure relevant people in the right place right time in order to maximise the productivity | the strength of the resource and depending on that allocating job responsibility the opportunity of each business unit and allocating targets as per that develop and train team members to maximize productivity |
| KRA5 | Ensure the right method of business acquisition in order get the profitable mix for the organisation | the business on regular basis with the customers through welcome calls |
| KRA6 | Ensure Persistency targets as per the company norms so that renewals take place on time | with customers and queries as and when required to ensure that renewal takes place on time |
| KRA7 | Supporting activities for Lead generation | a support mechanism to the leads which are generated centrally there should be activities planned including newer ways of generating lead prospects |
| KRA8 | Team Management | supervise and coach the team. for on the job as well as classroom training for skill enhancement |
Required Experience:
Manager
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
