Lander Desk Occupancy Supervisor, Housing & Food Services

Job Description

Housing & Food Services has an outstanding opportunity for Lander Desk Occupancy Supervisor (Administrative Assistant Supv (NE S SEIU 925 Supv)) to join their team.

About this Opportunity

Reporting to Regional Desk Supervisor the Lander Desk Occupancy Supervisor is responsible for providing oversight of desk operations and occupancy management including the supervision of student employees at a regional desk that serves students living in the associated residential communities.

Key Responsibilities

• Key Management and Occupancy Operations Leadership

  • Maintain appropriate files and records including floor charts key records check-ins check-outs room and hall changes no-shows and vacates.

  • Coordinate room change processes including data management offer coordination administrative functions and policy advisement.

  • Submit and track work orders for rekeys key replacements and building maintenance.

• Desk Operations Leadership

  • Provide customer service to customers residents and guests in residence halls.

  • Provide information to employees residents conference guests and campus staff regarding departmental procedures policies services events and activities.

  • Prepare and maintain correspondence reports forms and other communications necessary for effective desk operations.

  • Plan document and provide group and individual staff training.

  • Monitor HFS systems such as SharePoint for content that relates/refers to Desk Services.

  • Participate on unit Department and campus committees and teams as assigned including process improvement initiatives and capital projects.

• Supervisory Responsibilities

  • Direct supervision of up to 15-25 student employees.

  • Interview and recommend selection of applicants conduct training assign and schedule work act upon leave requests conduct performance evaluations for student staff recommend disciplinary action as needed.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Minimum Qualifications

• Requires High School/GED AND five years of office or administrative support experience to include one year of experience as a lead or supervisor.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

Preferred Qualifications

• Bachelors degree AND two years of successful supervisory administrative and customer service experience in a related field.

• Experience interpreting and communicating complex policies procedures and agreements.

• Direct experience working with residence hall desks and conferences.

• One year of experience working in an environment covered by Federal Education Rights and Privacy Act (FERPA).

Working Conditions

• CONDITIONS OF EMPLOYMENT

  • A satisfactory outcome from criminal background verification is required prior to hire.

  • Membership in Service Employees International Union (SEIU).

• PHYSICAL REQUIREMENTS

  • Ability to lift 40 pounds.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.