Service Desk Analyst
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Job Location:
Morrisville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Role- Service Desk Analyst - Proficiency in French language
Location: Morrisville NC - Onsite
Job Description:
- Filters Help Desk calls and provides basic support and troubleshooting such as password resets printer configurations break/fix instructions ticket routing and escalation to Level 2 and Level 3 support.
- Should gather and analyzes information about the users issue and determines the best way to resolve their problem.
- Managing prioritizing and documenting incoming questions and service desk tickets
- Resolving technical issues quickly and efficiently
- Installing and configuring software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Performing system updates tests and maintenance to avoid service interruptions.
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
- Prior experience working on Service Now Ticketing tool.
Skills Required:
- Proficiency in diagnosing and resolving hardware and software issues efficiently.
- Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
- Familiarity with various operating systems such as Windows & macOS
- Ability to install configure and support a wide range of software applications.
