Process Analyst

About usOver the past 25 years Bluestone has become a trusted leader in Australianlending known for delivering flexible innovative and straightforwardsolutions that break the mould of traditional lending. At the heart ofeverything we do is a commitment to support more Australians achieve theirdream of homeownership because we believe everyone deserves the chance tobuild their offer our award-winning lending solutions directly to brokers allowing themto help their clients; from the self-employed to those with imperfect creditor seeking niche lending needs. Its this spirit of constant innovation andrelentless customer focus that earnt us the title of 2025 Non-Bank of the you ready to join one of Australias fastest growing lenders

About the role

This role applies Lean Six Sigma methodologies to improveefficiency quality customer outcomes and risk controls. The position focuseson delivering welldefined improvement initiatives and embedding sustainableprocess improvements into daytoday operations.

Key Responsibilities:

• Support and deliver process improvementinitiatives using Lean Six Sigma methodologies.
• Analyse currentstate processes to identifyinefficiencies waste variation and control gaps.
• Identify opportunities to uplift processesthrough automation workflow optimisation and AI-enabled solutions ( handling exception management).
• Assist in the design and implementation ofprocess improvements that improve turnaround times quality and customeroutcomes.
• Ensure process changes are documented and handedover effectively to operational teams.
• Apply Lean Six Sigma tools consistently and inline with agreed standards.
• Work with operational teams subject matterexperts and support functions to deliver agreed improvement activities.
• Collect analyse and interpret processperformance data to support problem identification and solution design.
• Develop clear problem statements and contributeto business cases for improvement.
• Track and report on improvement outcomes andbenefits under guidance.

About You

The ideal candidate will bring hands-on experience inprocess analysis and operational improvement ideally within a service-based orregulated environment where accuracy compliance and consistency are critical.A Six Sigma Black Belt certification is essential along with demonstratedexperience applying Lean Six Sigma methodologies to real-world businesschallenges.

You will be comfortable working across cross-functionaloperational teams collaborating with stakeholders to understand currentprocesses identify inefficiencies and implement practical improvements. Withstrong process mapping and analytical capabilities youll approach challengeswith a structured methodical mindset and use data confidently to interpretperformance metrics and guide decision-making.

• Experience working in process analysisoperational improvement or a similar role within a servicebased or regulatedenvironment.
• Six Sigma Black Belt certification (mandatory).
• Practical experience applying Lean Six Sigmatools to realworld processes.
• Tertiary qualification in Business EngineeringFinance or a related discipline or equivalent practical experience.
• Structured problemsolving capability
• Ability to work with data and interpretperformance metrics
• Clear written and verbal communication skills
• Strong attention to detail and documentationdiscipline

What makes us a great place to workOur most important asset is our people. Were committed to investing in ouremployees and offer a range of holistic perks and benefits to supportindividual needs. Our supportive and inclusive culture enables our people togrow and learn to achieve their personal and professional goals throughcollaboration and innovation.
Some of our benefits include:

• Employee Assistance Program (EAP)
• Bluestone Day
• Flexible working arrangements with the abilityto grow your balance
• Parental Leave
• Birthday Leave
• Volunteer Leave

Next stepsBluestone is an equal opportunity employer and welcomes applications fromindividuals of all backgrounds. Our hiring decisions are based on yourexperience skills enthusiasm and your future potential in the role. If youfeel that you meet some but not all the requirements above we still encourageyou to apply. If you are invited to an interview please advise us if yourequire any reasonable adjustments during the interview process and whatpronouns you you have any further questions please reach out to us