IT Support Analyst
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Job Location:
Springs - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Duties & Responsibilities
IT Support AnalystOperating Division:Transnet Rail Infrastructure Manager (TRIM)Employee Group:Non PermanentDepartment:SP-ICT-Support Data Services-PKTLocation:SpringsReporting To:Snr Specialist: Contract & Assets MngrGrade:FTMH2XReference:req4752
and implementing ICT security measures. provision of technical support service for Transnet end users by analysing diagnosing and resolving simple and complicated software/ hardware / network/ in-house business application software/ server problems and issues that clients experience. procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment. quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to Transnet. of system downtimes ICT Tips to assist end-users with basic computing.
line support of network printers non-network printers SAP printers for end-users and manage printer cartridge replacements and stock replenishments. configure and repair video conferencing facilities boardroom equipment (projectors microphones tele-conference devices pointers) and digital signage connectivity issues as required. and configure equipment and external Clients hardware for special projects and training sessions. availability of LAN WAN WIFI WWAN (3G) and APN for remote access on laptops IPADs cellular devices. Management The execution of ICT related minor works projects for various business units as required Full project life cycle.
line support of all functions that are outsources to third parties Printers networks audio visual Digital Signage VC Voice recording. and computer room maintenance and management Physical and Electronically as required. and maintaining of software license and Hardware inventories. capacity planning including monitoring of user disk usage and mailbox sizes to ensure availability of services. and monitoring of all Third-Party staff while working on devices in the ICT environment escalation and liaison with suppliers.
and control of all ICT loan equipment. multifunctional desktop support in terms of hardware software servers printers multimedia networking and mobility.
Qualifications and ExperienceQualifications & Experience 3 Year Diploma Relevant National/Advanced Diploma (NQF 6/7) in Information Systems Computer Science or related field. A Certification N Certification Minimum Years Relevant Experience 5 Years experience with exposure to Desktop support supporting Lenovo HP Dell Acer or Asus PCs. ITIL Foundation certification would be advantageous. Standard Job Requirements Drivers license code 08 and own transport highly desirable. May be required to travel to other Transnet sites. May be required to undertake travel outside of the republic of South Africa to bordering countries from time to : Strategy & SustainabilityStrategic Thinking Commercial Awareness Innovating Inspirational Leadership Inspiring People Managing Talent Leading Change Embracing Change Business Performance & Delivery Lead Business Performance Strategic Decision Making Business Acumen Analysing Relationship ManagementCommunicating Effectively Collaborating and Networks Service OrientedPersuading and Influencing Corporate Governance and Compliance Leading Good Governance Leading Safety Practices Leading Risk Management Personal Mastery Resilience Learning and Applying Expertise Emotional Intelligence Vigour and Personal Drive Knowledge required: Hardware and Software Maintenance and troubleshooting Multi-device support (Mobile printers tablets) Skills Required: Strategic: The ability to think long term and big picture and to connect tactical solutions to a long-term plan. Even individuals filling more operational roles will need to have a keen understanding of the strategy and how their work is connected to the bigger picture. Business-minded: The ability to understand business challenges and opportunities and to always seek to understand the business objective before looking for an IT solution. Influencing: The ability to accomplish goals through influence across the enterprise rather than direct line management control. Credible: The ability to work credibly with senior and executive leaders. Analytical: The ability to visualize problems ask the right questions and find the right inputs. Facilitation: The ability to bring together individuals with different perspectives and opinions and drive toward a common goal. Proactive: Individual who seek out solutions to issues without waiting to be told. Creative: Individual who is always thinking of new ways to bring more insight and additional value to the StatementPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating you have not heard from Transnet within 90 days please consider your application as unsuccessful. Transnet its employees or representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the Transnet anti-fraud line onor email
The closing date is on . It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.
Position PurposeTo provide a single point of contact for end-users to receive technical support of information technology equipment at the Transnet sites that he/she will be supporting by installing diagnosing repairing and upgrading all computer hardware and software as well as disaster recovery business continuity planning business phone solutions and security solutions to ensure optimal workstation performance. To provide continual and reliable desktop support for all Transnet users in order that all the required business activities can continue functioning. This includes all facets of the Desktop environment in order to achieve no downtime and zero call backs. Moreover the functions of this position have become multi-functional Desktop Engineers supporting hardware software servers printers multimedia networking and mobility and video uptime of network internet mail connectivity end user logon access and reliability of equipment used. hardware and software tools effectively to ensure efficient business processes. end users access to servers and basic troubleshooting. management of user data on laptops IPADs cellular devices and small systems. Management of backup tapes and off-site storage areas (if applicable) with basic server configurations particularly around file sharing printers or other resources that are part of the desktop support technicians scope.and implementing ICT security measures. provision of technical support service for Transnet end users by analysing diagnosing and resolving simple and complicated software/ hardware / network/ in-house business application software/ server problems and issues that clients experience. procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment. quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to Transnet. of system downtimes ICT Tips to assist end-users with basic computing.
line support of network printers non-network printers SAP printers for end-users and manage printer cartridge replacements and stock replenishments. configure and repair video conferencing facilities boardroom equipment (projectors microphones tele-conference devices pointers) and digital signage connectivity issues as required. and configure equipment and external Clients hardware for special projects and training sessions. availability of LAN WAN WIFI WWAN (3G) and APN for remote access on laptops IPADs cellular devices. Management The execution of ICT related minor works projects for various business units as required Full project life cycle.
line support of all functions that are outsources to third parties Printers networks audio visual Digital Signage VC Voice recording. and computer room maintenance and management Physical and Electronically as required. and maintaining of software license and Hardware inventories. capacity planning including monitoring of user disk usage and mailbox sizes to ensure availability of services. and monitoring of all Third-Party staff while working on devices in the ICT environment escalation and liaison with suppliers.
and control of all ICT loan equipment. multifunctional desktop support in terms of hardware software servers printers multimedia networking and mobility.
Qualifications and ExperienceQualifications & Experience 3 Year Diploma Relevant National/Advanced Diploma (NQF 6/7) in Information Systems Computer Science or related field. A Certification N Certification Minimum Years Relevant Experience 5 Years experience with exposure to Desktop support supporting Lenovo HP Dell Acer or Asus PCs. ITIL Foundation certification would be advantageous. Standard Job Requirements Drivers license code 08 and own transport highly desirable. May be required to travel to other Transnet sites. May be required to undertake travel outside of the republic of South Africa to bordering countries from time to : Strategy & SustainabilityStrategic Thinking Commercial Awareness Innovating Inspirational Leadership Inspiring People Managing Talent Leading Change Embracing Change Business Performance & Delivery Lead Business Performance Strategic Decision Making Business Acumen Analysing Relationship ManagementCommunicating Effectively Collaborating and Networks Service OrientedPersuading and Influencing Corporate Governance and Compliance Leading Good Governance Leading Safety Practices Leading Risk Management Personal Mastery Resilience Learning and Applying Expertise Emotional Intelligence Vigour and Personal Drive Knowledge required: Hardware and Software Maintenance and troubleshooting Multi-device support (Mobile printers tablets) Skills Required: Strategic: The ability to think long term and big picture and to connect tactical solutions to a long-term plan. Even individuals filling more operational roles will need to have a keen understanding of the strategy and how their work is connected to the bigger picture. Business-minded: The ability to understand business challenges and opportunities and to always seek to understand the business objective before looking for an IT solution. Influencing: The ability to accomplish goals through influence across the enterprise rather than direct line management control. Credible: The ability to work credibly with senior and executive leaders. Analytical: The ability to visualize problems ask the right questions and find the right inputs. Facilitation: The ability to bring together individuals with different perspectives and opinions and drive toward a common goal. Proactive: Individual who seek out solutions to issues without waiting to be told. Creative: Individual who is always thinking of new ways to bring more insight and additional value to the StatementPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating you have not heard from Transnet within 90 days please consider your application as unsuccessful. Transnet its employees or representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the Transnet anti-fraud line onor email
Required Experience:
IC
