Operations Engineer (Advanced)
Share
Job Location:
Pretoria - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference: JHB001399-KF-1
ESSENTIAL SKILLS:
ADVANTAGEOUS SKILLS:
ESSENTIAL SKILLS:
- Experience in Shell Pearl JavaScript and a higher programming language e.g. Java (5 years )
- Experience in IT Event Management solutions like ServiceNow ITOM BMC TrueSight etc.
- Technical knowledge and experience in IT Operations Management solutions (ITOM)
- Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter
ADVANTAGEOUS SKILLS:
- In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows
- Networks Platforms like Databases Web technologies and Cloud technology (AWS Azure Google)
- Experience and implementation of ITIL v4 especially for the processes Problem Incident Change (PIC) and
- Manage Events
- Ability to conceptualize complex information and perform detail analysis when required
- Experience with the Agile Methodology
- Understanding and implementing automation to increase efficiency and handle repetitive tasks
- Balancing technical skills with business acumen to align IT goals with business objectives
- Building and maintaining strong relationships between IT and the business
- Excelling in clear communication and working well with teams across the organization
- Being able to identify analyse and resolve issues efficiently
- Excellent analytical and problem-solving skills
- Excellent communication skills at senior engagement levels
- Ability to relate and interact with a variety of stakeholders at different organisational levels internationally
- Strong interpersonal skills including intercultural understanding
- Able to work under pressure and be resilient in stressful situations. Remaining calm and patient in stressful situations or when dealing with challenging issues
- Must be self-motivated and open to learn independently (including learning new tools/applications/systems)
- Proactive and be able to provide new ideas for improvement of processes and work methods Self-starter
- Flexibility to take up different tasks in the team and be a team player
- Approaching problems in a systematic way and finding innovative solutions
- Collaborating effectively with others to achieve common goals
- Always considering the impact on the customer and striving to enhance their experience
- The ability to mediate disputes and find mutually acceptable solutions
- Willing and able to travel international when required
Duties & Responsibilities
ROLE & RESPONSIBILITIES:
- Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging modelin ServiceNow
- Continuous enhancement of SeviceNow IT Operations Management (ITOM) solution by deeper integration into
- ServiceNow Config and Service Management
- Support the monitoring solutions to integrate to ServiceNow ITOM
- 2nd and 3rd Level Support for the company ServiceNow ITOM solution in special Event Management and Workflow
- Engine for Monitoring Ordering Portal
- Collecting of requirements related to new monitoring functions of the company IT departments
- Developing of enhancements defined in user stories together with our providers (Event Management Intercompany
- IT Cost Charging model and any new technologies/systems introduced in the product)
- Supporting of our company ServiceNow ITOM customers regarding needed usage in the company Operations
- Management environment.
- Responsible for all required documentation including Operations manual security test concept etc.
- Testing
- Perform the role of subject matter expert (SME) on ITOM
- Creating and updating documentation of user guides and guidelines including operations manuals.
- Submitting updating and maintaining knowledge articles related to key topics included in the scope of services supported.
- Supporting IT governance and audit requirements to maintain compliance and operational integrity.
- Interacting with clients such as IT service consumers suppliers and users to maintain service quality and manage relationships.
- Fluent English-speaking including business reading and writing
- Proven programming skills
- Information technology qualification (Degree Diploma Certificate)
- ServiceNow certifications (ITOM)
- Min. 5 years working experience in IT Operations Management
Required Experience:
IC
