Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Role Purpose

The COO is responsible for ensuring that the Wealth business operates with scale control and premium service quality in a highly regulated capital-intensive environment.

The role focuses exclusively on operations governance and execution partnering closely with the CEO and senior leaders to deliver strong client outcomes regulatory readiness and sustainable business performance.

Key Accountabilities

• Lead end-to-end operations across Wealth businesses including underwriting onboarding policy administration servicing and operational governance.
• Design and continuously improve a scalable operating model aligned to bespoke HNW client needs and Bermuda regulatory requirements.
• Drive operational excellence through performance management process optimisation and continuous improvement.
• Ensure strong first line of defence controls operational risk management and audit readiness.
• Partner with Finance Risk Legal and Compliance to ensure operations are capital-efficient and regulator-ready.
• Provide clear data-driven operational insights to the Executive Committee and Board.

Customer & Broker Experience

• Champion a premium client-centric service model for HNW and UHNW clients.
• Ensure operational processes support differentiated client and broker experience.
• Partner with Distribution and Product teams to support growth and retention through service excellence.

Risk Compliance & Regulatory Management

• Maintain strong operational risk CDD AML and governance frameworks in line with BMA and Group standards.
• Lead regulatory reviews audits and remediation activities.
• Ensure operational resilience and business continuity planning.

People Leadership

• Build and lead high-performing operations teams across Bermuda and HNW businesses.
• Develop leadership capability and succession pipelines.
• Drive engagement accountability and a culture of continuous improvement.

Success Measures

• Operational efficiency scalability and resilience
• Client and broker satisfaction
• Regulatory and audit outcomes
• Cost discipline and productivity improvements
• Strength of leadership bench and talent development

Candidate Profile

The successful candidate will bring deep operational leadership experience within insurance reinsurance wealth management or similarly regulated financial services environments.

They will demonstrate credibility with senior leaders regulators and external stakeholders combined with a strong execution mindset.

• Senior operations leadership experience in regulated financial services
• Strong understanding of HNW / UHNW business models and/or Bermuda-based insurance structures
• Proven track record of operational transformation and process improvement
• Strong governance risk and regulatory management capability
• Excellent stakeholder management and people leadership skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.