People Business Partner – Agency Management – BSL2 (EXTERNAL APPLICANTS ONLY)

The People Business Partner Agency Management will serve as the key HR partner supporting the Agency/Field Sales workforce. The role is responsible for driving end-to-end people management processes for agents with a strong focus on recruitment onboarding engagement welfare performance support and MIS reporting.

The role holder will also support broader People & Culture initiatives and provide operational HR support across the business when required.

This role requires a highly organized people-centered and hands-on HR professional who can work effectively in a fast-paced sales-driven environment while maintaining strong employee relations and operational excellence.

Required Skills:

1. Agency Recruitment & Talent Acquisition

• Coordinate end-to-end recruitment of agents (field sales personnel).
• Work closely with Agency leadership to identify manpower needs.
• Source screen and coordinate interviews for agency candidates.
• Support recruitment campaigns roadshows and talent pipeline initiatives.
• Ensure timely hiring to meet business growth targets.
• Maintain accurate recruitment records and candidate databases.

2. Onboarding & Induction

• Coordinate onboarding processes for newly recruited agents.
• Facilitate orientation and induction programs.
• Ensure completion of all onboarding documentation and compliance requirements.
• Monitor onboarding experience and resolve onboarding challenges promptly.

3. Agent Welfare & Employee Relations

• Serve as the first point of contact for agent welfare matters as prescribed by policy.
• Handle employee concerns grievances and disciplinary issues professionally.
• Promote employee engagement and positive workplace culture among agents.
• Coordinate wellness recognition and morale-boosting initiatives.
• Support conflict resolution and foster healthy working relationships.

4. MIS Reporting & HR Analytics

• Maintain accurate and up-to-date agent records and HR databases.
• Prepare periodic HR and agency reports including:
  • Recruitment status
  • Headcount reports
  • Onboarding statistics
• Support data analysis and provide insights to management for decision-making.
• Ensure confidentiality and accuracy of employee data.

5. HR Operations & Generalist Support

• Support broader HR initiatives across the organization.
• Assist in performance management processes.
• Support training coordination and employee engagement activities.
• Participate in HR projects and organizational initiatives.
• Ensure compliance with company policies and labor regulations.
• Provide administrative and operational support to the People & Culture team when required.