Customer Service Representative with Hungarian

At Quaker Houghton we create solutions that support key industries and drive innovation that has a real impact on the future. We cooperate with the most advanced companies in the automotive steel aluminum aerospace mining industries as well as manufacturers of packaging and industrial components.

About The Role We are now looking for a Customer Service Representative to join our Eastern Europe Customer Service Team. Knowledge of Hungarian language is required for this position. In this role you will support customer service operations in Hungary. If you value accuracy teamwork and enjoy working in a dynamic international environment this role is for you.

Tasks

• Operate JDE system in the context of CS
• Receive and handle all orders from the customers and processing them effectively
• Monitor order status and proactively communicate updates or delays to customers
• Collaborate with logistics planning production plants and finance teams to resolve order or delivery issues
• Participate in inventory counts of stocks
• Support audits (internal and external)
• Support continuous improvement initiatives related to customer service processes and JDE usage
• Participate in trainings and development to stay updated on JDE functionalities and customer service best practices.
• Participation in corporate projects

Requirements

• Hungarian native speaker
• English advanced in writing and speaking
• Customer Service 2 years of experience - in any field
• JDE ERP - nice to have
• Ability to work independently
• Good communication skills

Benefits

• Stable employment based on an employment contract
• Luxmed Medical Care
• Life Insurance
• English lessons subsidy
• ZFŚS benefits
• Hybrid working arrangement for better worklife balance (office in Cracow ul. Kapelanka 17)
• Laptop and business phone
• Two additional paid volunteering days to support causes important to you
• Real career development opportunities within Customer Service or other areas of our global organization
• Access to QH University an online platform with comprehensive learning tools and development programs for all employees
• DEI and recognition programs such as Women in Manufacturing Next Gen PRIDE CRGs and our Global Giving & Impact Awards