Desktop Engineer Only W2
Cambridge, MA - USA
Job Summary
Role: Desktop Engineer
Location: Cambridge MA / Danvers MA (5 days a week Onsite) - (Candidate should be flexible to work at either location)
Job Type: W2 Contract
Technician Skillset Required:
Job Type: W2 Contract
Technician Skillset Required:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing lab and Data Center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors microphones speakers amplifiers cameras and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers Switch Firewalls Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN) Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing lab or distribution center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) rugged tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Advanced Microsoft skills (server support etc.)
Skill Matrix:
| Pharma manufacturing | Yes | 1 | | |
| Desktop Engineer | Yes | 1 | |