Senior Data Specialist

Company Name: WillWareTechnologies

Role:Senior Data Specialist

Experience:6Years

Location: Pune

Job Summary:

We are looking for an experienced Senior Data Specialist to lead document collection operations and manage end-to-end workflow processes. This role requires a strong player-coach who can supervise a team ensure SLA adherence maintain data accuracy and collaborate with cross-functional teams to drive operational excellence.

Key Responsibilities:

Team Leadership & Management:

• Lead and manage a team of data specialists with effective task allocation and performance monitoring
• Conduct regular 1:1s mentorship feedback sessions and support team development
• Ensure discipline attendance management and adherence to company policies
• Maintain team productivity and workflow continuity

Operations & Delivery:

• Oversee daily BAU operations and document collection workflows
• Ensure timely task completion within defined SLAs
• Handle escalations and resolve operational issues proactively
• Provide floor support and manage workflow continuity

Document Collection & Data Management:

• Manage end-to-end document collection from multiple portals and sources
• Ensure accurate document upload into internal systems
• Monitor data pipelines troubleshoot failures and maintain workflow efficiency
• Conduct audits and validations to ensure data quality

Stakeholder Collaboration:

• Coordinate with onboarding product engineering and external providers
• Track and resolve system issues through ticketing tools like Jira
• Support process optimization initiatives

Process Improvement & Training:

• Identify operational gaps and implement process improvements
• Support onboarding training and knowledge transfer
• Maintain SOPs and workflow documentation

Required Skills:

• 6 years in Operations / Data Management / Fintech / Financial Services
• Strong team handling and stakeholder management experience
• Excellent analytical problem-solving and communication skills
• Experience with Jira Salesforce Google Suite and Excel
• Strong documentation SLA management and quality control expertise
• Ability to manage multiple priorities in a fast-paced environment

Preferred Background:

• Fintech / Banking / KYC / Document Processing / Operations
• Team Lead / Process Lead / Data Operations Lead experience

Required Skills:

Data Managementstakeholder managementJiraSLA management