Director of Operations | Full Time | Bismarck Event Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

In consultation with the General Manager the Director of Operations manages supervises and coordinates the day-to-day operations of the complex including but not limited to maintenance set-up/changeovers custodial/housekeeping landscaping/groundskeeping equipment safety and capital projects. This employee also provides overall administrative planning direction and policies to operating managers and supervisors assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling the departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $85000-$100000 and is bonus eligible.

Benefits for full-time roles: health dental and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days sick days and 11 holidays).

This position will remain open until August 7 2026.

Oak View Group is proud to provide venue management and food & beverage operations for the Bismarck Event Center the premier entertainment and convention destination in the heart of downtown Bismarck. As a trusted leader in live experience and hospitality management Oak View Group is committed to delivering exceptional guest experiences world-class service and memorable events for the community and visitors alike. The Bismarck Event Center hosts a wide variety of events each year including concerts sporting events trade shows conventions banquets and community gatherings. Featuring multiple event spaces flexible meeting rooms and a central downtown location the venue serves as a hub for entertainment business and civic engagement across the region.

• Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC sound electrical plumbing fire protection life safety workplace safety communications scoreboard systems pest control custodial services etc.
• Participate in the development and administration of the facilitys operations and capital budgets; forecast additional funds needed for staffing equipment materials and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Oversees the advancing and communicating of event information to the appropriate departments and staff.
• Oversees the operation of event set-up and tear-down i.e. basketball floor stage risers chairs signs banquet functions etc.
• Acts as liaison with City and County Services for numerous facility-related functions (City Codes Parking Licenses permits inspections warranties etc.)
• Select train motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for Health & safety compliance.
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual Annual Preventative Maintenance Plan Annual Facility Report Fire Code Rules & Regulations etc.)
• Demonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer service.
• Conduct a variety of organizational and operational studies; recommend modifications to programs policies and procedures as appropriate.
• Establish and maintain effective working relationships with staff facility stakeholders and facility users.
• Direct and monitor the work of contractors engineers and architects on building projects.
• Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent Federal State and Local regulations
• All other duties as assigned by the General Manager

• B.S. or B.A. degree from an accredited college/university.
• 5-7 years of experience in facility operations management.
• Must show demonstrated knowledge of physical plant management supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic knowledge of boilers chillers refrigeration and ice making.
• Basic Knowledge of Fire Alarm / Fire Protection Systems.
• Knowledge of event production and theater technology.
• Capable of operating in Microsoft Office applications including Excel Word and Outlook.
• Ability to supervise the work of others.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear business-like and respectful manner that focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Working knowledge of equipment safety facility maintenance and housekeeping.
• Excellent customer service skills.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.