Director, Hospitality Services

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Designation- Director Hospitality Services

Location - Kalyani Tech Park Blore

What this job involves:

Role Overview

The Hospitality Director is responsible for end-to-end leadership of large-scale hospitality operations including high-volume café management strategic resource planning event execution people leadership and client stakeholder engagement. This role requires proven capability in managing complex hospitality environments serving7000 unique users delivering exceptional service standards while aligning operations with client objectives and business outcomes.

Key Responsibilities

1. Café & Food Services Operations (High-Volume Management)

• Lead and manage café operations serving a minimum of7000 unique users ensuring efficiency scalability and consistent service quality.

• Oversee daily operations including food production service delivery hygiene standards inventory control vendor management and cost optimization.

• Implement standardized operating procedures (SOPs) to maintain food safety compliance and quality benchmarks.

• Monitor customer experience metrics footfall data and consumption trends to continuously improve service offerings.

• Ensure compliance with local food safety regulations health codes and internal audit requirements.

• Manage budgets control operating costs and drive financial performance without compromising service quality.

2. Event Management & Large-Scale Engagements

• Plan coordinate and executelarge-scale events including corporate events conferences town halls launches and high-profile client engagements.

• Manage end-to-end event logistics: concept design vendor sourcing staffing setup execution and post-event evaluation.

• Handle high-pressure environments with tight timelines large audiences and complex stakeholder expectations.

• Ensure events align with brand standards client objectives and hospitality best practices.

• Proactively manage risks contingencies and on-site issue resolution during events.

3. Strategic Resource Planning

• Act as astrategic resourceby aligning hospitality operations with broader business and client strategies.

• Forecast manpower materials and infrastructure requirements based on demand patterns and growth projections.

• Optimize staffing models shift planning and vendor partnerships to ensure operational efficiency.

• Contribute to strategic planning discussions offering insights to enhance service delivery and cost effectiveness.

• Drive continuous improvement initiatives through data-driven decision-making.

4. People Management & Leadership

• Lead mentor and develop large multi-disciplinary hospitality teams including managers supervisors and frontline staff.

• Foster a high-performance service-oriented culture focused on accountability engagement and professional growth.

• Oversee recruitment onboarding training performance management and succession planning.

• Address employee relations issues with fairness empathy and adherence to company policies.

• Ensure consistent training on service excellence safety and operational standards.

5. Client & Stakeholder Management

• Serve as the primary point of contact forclient stakeholders ensuring strong relationships and high satisfaction levels.

• Understand client expectations and translate them into operational strategies and service delivery plans.

• Conduct regular reviews presentations and performance reporting with senior client representatives.

• Proactively manage escalations resolve concerns and implement corrective actions.

• Collaborate closely with internal teams and external partners to deliver seamless hospitality solutions.

Key Skills & Competencies

• Proven expertise inhigh-volume café and food service management

• Strongevent managementcapabilities with experience handling large-scale events

• Strategic thinking and resource optimization skills

• Exceptionalpeople leadership and team managementabilities

• Strongclient and stakeholder managementskills

• Financial acumen with experience managing budgets and operational costs

• Excellent communication negotiation and problem-solving skills

• Ability to perform under pressure in dynamic fast-paced environments

Qualifications & Experience

• Bachelors degree in Hospitality Management Hotel Management Business Administration or a related field (preferred)

• 15 yearsof progressive experience in hospitality operations with senior leadership exposure.

• Demonstrated experience managing large teams and high-footfall food service environments

• Proven track record in managing complex client relationships and large-scale events

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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